Laura Frances McCann
London,Surrey
Summary
Personable professional with demonstrated experience in building strong relationships to drive the success of complex projects.
Distinct ability to harness challenges and become a subject matter expert through adding value in specialist areas while collaborating effectively with other experts.
Demonstrable capabilities in coaching a neurodiverse, geographically dispersed team to excel in their roles, building a strategy for the function that directly benefits and ensures strategy delivery by other teams.
Dedicated to working in sectors that directly, positively impact the lives of others with a strong commitment to justice and fairness.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Business Support Team Manager
National Cyber Crime Unit, National Crime Agency
London, United Kingdom
02.2023 - Current
- Successfully managed a geographically dispersed, neurodiverse team, fostering inclusivity and collaboration.
- Pioneered the development of the team's strategy, aligning it with the NCCU's and NCA's.
- Acting as point of contact for internal and external Government and Law Enforcement stakeholders, ensuring efficient communication and prompt correspondence.
- Orchestrated multiple Continued Professional Development events, over numerous days, for over 50 Officers, including sessions with international Partners, enhancing skills and knowledge
- Facilitated visits from international Partners to further cyber crime investigations and build relationships.
- Developed and managed processes to ensure the Unit’s compliance with policy and law.
- Collected, analysed and communicated statistics, data and other management information to the Senior Leadership Team.
- Maintained high standards of accuracy and quality in data entry and record-keeping, coaching team members to achieve the same.
- Organised and managed meetings, including taking minutes and completing follow-up actions, such as Quarterly Assurance Reviews.
- Managing the upcoming change of office from Central London to Stratford, overseeing office organisation, vehicle management and fulfilling the role of Exhibits Store Manager.
- Highlights: Invited to attend the National Cyber Awards for my 'continuing dedication, professionalism and hard work in tackling the threat of Cyber crime'; Awarded an 'Exceeded' performance rating for FY '24 and FY '25; Successfully coached a direct report to achieve an 'Exceeded' performance rating, after being on a Performance Improvement Plan 18 months prior.
Strategy & Performance Officer
National Cyber Crime Unit, National Crime Agency
11.2021 - 02.2023
- Built strong relationships with NCCU SLT and NCA partners, NCCU teams, the national Regional Organised Crime Unit network including National Police Chief's Council, the National Assessments Centre, the National Cyber Security Centre, NFIB/Action Fraud and across Whitehall.
- Actively engaged with NCSP Programme Board meetings, enhancing partner and project management skills and integrating best practices from other teams.
- Efficiently received and distributed intelligence in various formats, supporting NCCU strategy creation and performance tracking.
- Secretariat responsibilities for numerous internal and externally reaching meetings including, the National Cyber Prioritisation and Tasking meeting, Weekly Prioritisation and Resourcing Meeting, Weekly Operational Meeting and National Intelligence Tasking and Coordination Meeting. Also served as secretariat for Gold Groups that are held in relation to key operations, in reaction to executive action.
- Created comprehensive briefings including, Director's Overview, TICAT database summary, Command Team Briefings and daily sitreps.
- Highlights: Provided research to the National Assessment Centre that was then used in their products; created a 'Meeting Matrix' transforming the meeting structure of the NCCU with distinct improved efficiencies; completed a data-related task with rationale that a Senior Manager was unable to; supported new team members, including those of higher grades.
- Nominated for a Deputy Director's Commendation, "For professionalism, enthusiasm and commitment to drive improvements across the NCCU and wider Team Cyber UK network."
Senior Product Marketing Executive
OneAdvanced
06.2017 - 11.2021
- This role of technical marketing expert expanded due to two promotions.
- Areas of specialty: Cyber Security Services, Cloud Services, Digital Workplace Services, Managed IT Services, Application Modernisation and Document Management.
- Markets of focus: Health & Care, Government, Financial Services, Utilities, Charities, Emergency Services, Housing and Legal
- Partnerships: Created strategic campaigns with technology partners including Microsoft, IBM, Citrix, Cisco and Alert Logic
- Content highlights: Digital Workplace eBook with support from Microsoft, Remote Working blog with Citrix and Cloud eBook and whitepaper with IBM.
- Published work: IT Pro Portal, TechUK and Legal Futures, OneAdvanced website and others
- Campaign highlights: Generated more leads from digital campaigning in my first quarter than others had in the entire previous year, created a campaign structure recognised as best practice and shared across Marketing and built a strategic partnership with CIO Watercooler. Developed the company's first ABM campaign with targeted messaging and research. Managed a budget of over 100,000 in GBP and USD, including Partner funding. Delivered a pipeline of over 5 million GBP, the highest ever achieved by this area of the company from marketing efforts.
- Delivered actionable insights and collateral, effectively positioning services in relevant markets especially after two significant acquisitions within two years.
- Developed and implemented effective messaging and campaign strategies, continuously updating information to maintain market relevance and effectiveness.
- Undertook market research, buyer persona interviews and competitor analysis to inform strategic decisions.
NOTABLE PROJECTS - Developed and implemented a cross-company social media training programme and strategy, ensuring cohesive messaging across multiple platforms.
- Standardised Cloud, IT & Cyber Security Services by partnering with internal IT service delivery teams and external service collaborators
- Supported trans-Atlantic campaigns including M&A activity
- Organised multiple sessions at annual customer event with internal and external presenters
- Significantly contributed to website redesign through strategic planning and content development
- Developed a TAM model for Managed Cloud, IT & Cyber Security Services
- Worked on cross-company project to migrate customer applications to Public and Private Cloud platforms
Education
Bachelor of Science - Criminology and History
Keele University
Keele 09.2013 - 07.2016
Master of Science - Terrorism, Security and Policing
University of Leicester
Leicester 09.2016 - 01.2018
Skills
- Project Management, particularly including Change Management
- People Management with extensive experience with neurodiverse, demographically broad, geographically dispersed teams
- Stakeholder Management with much success in building relationships with SLT and working with local, global, internal and external Partners
- Public Speaking having delivered company-wide presentations and was chosen to be the first person to ask the Prime Minister a question at the CBI Conference, live on the BBC
- Strategy Development
- Policy and Procedure Modification inevitably couple with Assurance
- Budget Management
- Workload Prioritisation with a particular skill set for handling multiple work streams simultaneously
Accomplishments
- ITIL Foundation - 38/40 score
- Awarded 'Be Fearless' Value Award
- Awarded 'Top Acheiver'
- Multiple times graded as 'Exceeded'
- Leadership College London - Distinction
VOLUNTEERING HISTORY
Special Constable
Leicestershire Police
Jan 2017 - Dec 2018
Completed training from 26th January to 31st August 2017 to become a Special Constable with Leicestershire Police. Served 16 hours per month as a Special Constable, handling the same responsibilities as regular Police Officers, including full powers of arrest.
Specialised in handling situations of a domestic nature involving families; developing the ability to remain calm under pressure, quickly assessing situations and communicating effectively with the CAD office. Learned to balance being assertive and compassionate to manage various situations effectively. Developed coping mechanisms to handle the emotional and physical demands of the role, often transitioning to my paid job within 12 hours.
Every situation presented its challenges, but I was honoured to work in a team dedicated to improving each one faced; reinforcing my desire for a career focused on helping others.
References
References available upon request.
Timeline
Business Support Team Manager
National Cyber Crime Unit, National Crime Agency
02.2023 - Current
Strategy & Performance Officer
National Cyber Crime Unit, National Crime Agency
11.2021 - 02.2023
Senior Product Marketing Executive
OneAdvanced
06.2017 - 11.2021
Master of Science - Terrorism, Security and Policing
University of Leicester
09.2016 - 01.2018
Bachelor of Science - Criminology and History
Keele University
09.2013 - 07.2016
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