Miranda Richmond
Newarthill,NLK
Summary
Experienced professional with expertise in fraud research and assessment, intelligence analysis, and data security. Demonstrates resilience to stress and a strong ability to handle high-pressure situations effectively. Committed to leveraging skills to enhance organisational security and integrity while pursuing continuous professional growth.
Overview
34
34
years of professional experience
6033
6033
years of post-secondary education
Work History
Intelligence officer
National Crime Agency
Gartcosh, North Lanarkshire
07.2023 - Current
- Strengthened decision-making processes with thorough data analysis.
- Developed comprehensive intelligence briefings for senior leadership.
- Adapted quickly in high-pressure environments, maintaining operational effectiveness.
- Handled confidential materials, ensuring compliance with regulation procedures.
- Navigated complex databases to extract relevant intelligence data.
- Analysed gathered information to suggest alternate conclusions.
- Liaised with law enforcement agencies to exchange criminal intelligence information.
Intelligence Analyst
Sodexo Justice Services
01.2014 - 04.2025
- Responsible for collection, collation, evaluation, analysis and dissemination of information relating to security and intelligence matters within the prison
- Produce intelligence products in line with National Intelligence Model: Strategic and Tactical Assessments, Intelligence Development, Network Analysis
- Supervise Intelligence Researchers
- Attend meetings and provide oral briefing on analytical work performed
- Operate range of computer-based systems, having high awareness of the importance and sensitivity attached to subject matter
- Give evidence at court when required
Intelligence Researcher
Police Scotland
01.2011 - 01.2014
- Supported analytical team to collect, input and collate information and intelligence from range of databases ensuring accuracy, integrity
- Produced analytical charts/reports to tight deadlines
- Maintain awareness of developments within the analytical field
Marketing Assistant
LAMH Recycle Limited
01.2009 - 01.2011
- Identifying and approaching potential new customers for can recycling and IT waste management via telephone or by visiting in person
- Arranging collection for existing customers for uplifts of IT equipment
- Promote and market company through various media and search for new area to advertise
Customer Representative
First Direct
01.2003 - 01.2007
- Supported customers with everyday baking requests including paying bills and transferring funds over telephone
- Gave guidance to customers on all aspects of banking
- This was conducted in a friendly approachable manner
- Dealt with publics personal and financial details and I was aware of data protection issues
Crime Intelligence Manager
BT
01.1996 - 01.2003
- Received information from various sources and analysed information in order to identify trends or new crime area, also worked with external agencies such as the Police to gather information/intelligence
- Attended court to further explain evidence and information provided
- Supervised and supported to analyst
Logistic Service Centre Agent
British Telecom
01.1991 - 01.1996
- Answered and took ownership of stores related queries and problems
- Resolved issues and gained customer satisfaction
- Dealt with a diverse range of people and was able to keep a composed nature while dealing with difficult customers
Education
Some College (No Degree) - Intelligence Professionalisation Programme (IPP)
National Crime Agency
London 07.2024
Some College (No Degree) - Discover Training (SARs Database)
National Crime Agency
London 05.2024 -
Some College (No Degree) - Researching Open Source Internet & Email
Police Scotland
Police College 04.2014
Some College (No Degree) - I2 Analytical Notebook
Police Scotland
Police College 04.2012
Some College (No Degree) - IBase Analytical Tools Course
Police Scotland
Police College 06.2013
Diploma - Criminal Intelligence Analysis
Police Scotland
Police College 10.2013
Crime Management - GIS
Police Scotland
Police College 10.2011
Standard Grades - Office & Info Studies, English, Maths, Computing
Bellshill Academy
Bellshill 08.1986 - 06.1990
Skills
- Fraud research and assessment
- Intelligence analysis
- Data security
- Resilient to stress
Accomplishments
- Involved in a Police Operation 'Operation Impress' which related to a case linked to staff corruption and supply of controlled drugs. I developed a prison intelligence strategy and subsequently delivered briefing to Police officers which resulted in warrants being executed and a quantity of drugs and mobile devices being seized.
- Operation 'Hambo' which involved close partnership working between HMP Addiewell and Police Scotland to target Serious and organised Crime. With my commitment, knowledge and experience resulted in a number of prisoners and their criminal associates being identified and subsequently charged in connection with the sale and supply of drugs.
References
References are available upon request.
Timeline
Some College (No Degree) - Discover Training (SARs Database)
National Crime Agency
05.2024 -
Intelligence officer
National Crime Agency
07.2023 - Current
Intelligence Analyst
Sodexo Justice Services
01.2014 - 04.2025
Intelligence Researcher
Police Scotland
01.2011 - 01.2014
Marketing Assistant
LAMH Recycle Limited
01.2009 - 01.2011
Customer Representative
First Direct
01.2003 - 01.2007
Crime Intelligence Manager
BT
01.1996 - 01.2003
Logistic Service Centre Agent
British Telecom
01.1991 - 01.1996
Standard Grades - Office & Info Studies, English, Maths, Computing
Bellshill Academy
08.1986 - 06.1990
Some College (No Degree) - Intelligence Professionalisation Programme (IPP)
National Crime Agency
Some College (No Degree) - IBase Analytical Tools Course
Police Scotland
Some College (No Degree) - Researching Open Source Internet & Email
Police Scotland
Some College (No Degree) - I2 Analytical Notebook
Police Scotland
Diploma - Criminal Intelligence Analysis
Police Scotland
Crime Management - GIS
Police Scotland
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