- Mother
- Love reading in particular psychological crime thrillers
- Painting & Decorating - love to be creative
- Holidays abroad
Laura Taylor
Burnley ,Lancashire
Summary
Dedicated Deputy Home Manager with experience in managing care home operations, ensuring regulatory compliance . Oversees daily activities to ensure adherence to care standards, enhancing resident well-being through tailored care plans. Drives continuous improvement by analyzing feedback and implementing corrective actions.
Overview
20
20
years of professional experience
Work History
Deputy Home Manager
MHA
Burnley, Lancashire
05.2013 - Current
- Overee daily operational activities, ensuring compliance with regulatory standards and organisational policies.
- Manage daily operations of the care home, providing leadership and direction to all colleagues.
- Managed recruitment, induction, and ongoing professional development of colleagues.
- Develop and implement care plans tailored to individual resident needs, promoting and enhancing their physical and mental well-being.
- Led training sessions on safeguarding and person-centred care practices.
- Respond to emergencies with composure and effectiveness, safeguarding residents and colleagues, reporting and recording events, and ensuring a debrief is carried out to support colleagues where appropriate.
- Coordinate with healthcare professionals to arrange medical appointments and follow-up care for residents. Planning and leading multi-disciplinary team meetings to advocate for and with residents.
- Maintain up-to-date knowledge of care standards and legislative changes affecting care home operations, ensuring compliance with MHA policies and procedures, and communicating this effectively to teams within the home.
- Conduct regular audits to assess compliance with regulatory standards and implement corrective actions.
- Oversee safe medication management processes, ensuring colleagues who are responsible adhere to policies and procedures, comply with local medicine management guidelines, accurate administration, and record-keeping.
- Facilitate family & resident meetings to discuss updates within the service and address any concerns or queries.
- Analyse feedback from residents, families, and staff to drive continuous improvement in service delivery.
- Maintained high standards of cleanliness and hygiene within the care home environment.
- Nurture positive relationships with service users and families.
- Work with compassion and empathy to enhance comfort and dignity for all residents.
- Support the home manager in leading inspections internally and externally, complying with CQC and local authority.
General Assistant
Ormerod B&B
Burnley, Lancashire
05.2012 - 05.2013
- Assisted with daily operations by coordinating guest check-ins and check-outs efficiently.
- Maintained cleanliness and organisation of guest rooms and communal areas to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to ensure high levels of customer satisfaction.
- Supported kitchen staff in food preparation and service during busy meal periods to maintain quality.
- Completed assigned tasks efficiently and with minimal supervision.
Senior Care Assistant
Andrew Smith House
Nelson, Lancashire
06.2011 - 05.2012
- Provided personalised care and support to residents, enhancing their quality of life.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Provided compassionate end-of-life care, offering emotional support to both residents and their families during difficult times.
- Administered medications to residents while ensuring adherence to personalised care plans and safety protocols.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Ensured compliance with health and safety and infection prevention regulations to safeguard well-being and minimise risks.
- Maintained accurate records of resident care and progress notes
Senior Care Assistant
Hulton Care
Nelson, Lancashire
03.2009 - 06.2011
- Assisted residents with personal care tasks to promote dignity and wellbeing.
- Administered medication according to care plans and documented compliance.
- Supported mobility needs using appropriate equipment to enhance safety.
- Communicated effectively with families to provide updates and address concerns.
- Participated in training sessions, continuously improving knowledge.
- Managed, mentored and instructed new and existing staff .
Care Assistant
Hulton care
Nelson, Lancashire
03.2008 - 03.2009
- Assisted residnts with personal care tasks including bathing and dressing
- Maintained clean living environments, ensuring comfort and safety.
- Engaged in respectful communication, respecting the dignity of residents
- Documented accurate and up-to-date records
- Participated in training sessions, continuously improving care techniques and knowledge.
- Conducted risk assessments to identify potential hazards within the care setting.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
Housekeeper
Hulton Care
Nelson, Lancashire
08.2006 - 03.2008
- Performed high-standard cleaning of rooms and communal areas to maintain hygiene standards.
- Maintained records of cleaning products, to manage stock.
- Comply with infection control policy and COSHH.
- Prepared room and linen changes prior to arrival of house guests.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet standards.
- Prepared rooms for events and gatherings, creating welcoming environments.
- Reported Health and Safety Concerns.
- Attended regular training.
Education
NVQ Level 5 - Health & Social Care
Stella Maris
Burnley01-2018
NVQ Level 3 - Health & Social Care
City & Guilds
Burnley01-2010
NVQ Level 2 - Housekeeping
City & Guilds
Burnley01-2007
Skills
- Regulatory compliance
- Care plan development
- Staff recruitment
- Medication management
- Quality assurance
- Person-centred care
- Continuous improvement
- Knowledge of dementia care
- Safeguarding vulnerable adults
- Visible leadership
- Multitasking efficiency
- Safeguarding procedures
- Palliative care understanding
Interests
Timeline
Deputy Home Manager
MHA
05.2013 - Current
General Assistant
Ormerod B&B
05.2012 - 05.2013
Senior Care Assistant
Andrew Smith House
06.2011 - 05.2012
Senior Care Assistant
Hulton Care
03.2009 - 06.2011
Care Assistant
Hulton care
03.2008 - 03.2009
Housekeeper
Hulton Care
08.2006 - 03.2008
NVQ Level 5 - Health & Social Care
Stella Maris
NVQ Level 3 - Health & Social Care
City & Guilds
NVQ Level 2 - Housekeeping
City & Guilds