Nicola Clark

As Deputy Manager I support the Home Manager by ensuring high standards of resident care, overseeing staff and managing the homes day to day operations, particularly in the home managers absence.

I work closely with the staff team, providing support, mentorship and guidance to help them develop their skills and confidence.

I promptly address any concerns raised by residents, relatives or staff members.

Establish and maintain strong communication channels with residents, families, staff and external agencies.

Liaise with visiting professionals from multi disciplinary team regarding resident care and staff training.

Handle administrative duties, ensuring timely completion of paperwork and documentation.

Conduct regular internal audits, ensuring compliance with all relevant regulations and standards.

Co-ordinate team rotas, and annual leave requests.

Foster a positive work environment to boost employee morale and productivity.

Safeguard residents in our care and report any concerns to relevant authorities. Where appropriate conduct investigations into incidents and at other time minute take for meetings.

Establish daily priorities and coordinated general daily tasks to maintain smooth running of the home.

Recruit and train compassionate staff to provide high quality care.

As a nursing assistant my role included but was not limited to, supervising a small team of staff delivering direct care to residents.

Maintaining accurate records of resident care as well as monitoring vital signs.

Ensuring both myself and colleagues responded appropriately to the physical, emotional and developmental needs of resident's in our care.

Liaising with other professionals and families to obtain and share accurate and relevant information about resident needs, medical history and allergies.

Administering medicines as per the care homes policies and procedures, to residents in our care.

Ensuring all staff are following companies policies and procedures at all times on shift.

I spent a short time in this role as a Care Quality Lead, in my role I was responsible for creating and implementing care plans and risk assessments for service users.

I was responsible for meeting new and potential service users and their families to create their package of care to allow for their safe stay at home.

I carried out observations of practice for carers in the community and delivered feedback to them regarding this.

I carried out regular reviews with service users and their families.

I supported the Care Co-Ordinator with staff rotas and helped to cover sickness by delivering direct care in the community regularly.

As a nursing assistant my role included but was not limited to, supervising a small team of staff delivering direct care to residents.

Maintaining accurate records of resident care as well as monitoring vital signs.

Ensuring both myself and colleagues responded appropriately to the physical, emotional and developmental needs of resident's in our care.

Liaising with other professionals and families to obtain and share accurate and relevant information about resident needs, medical history and allergies.

Administering medicines as per the care homes policies and procedures, to residents in our care.

Ensuring all staff are following companies policies and procedures at all times on shift.

As a care assistant I, supported resident's with personal care tasks while maintaining high levels of dignit6y and respect.

I provided companionship for residents as well as empathy and support for them and their families.

I worked as part of a team to ensure all resident's fundamental needs were met and reported any issues or concerns to the nursing assistant or nurse on shift.

As a customer service advisor my role was to offer technical and financial advice to customers regarding their satellite television service. The job further served to enhance my communication, problem solving and conflict resolution skills.