Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Nicola Clark

Alloa,Clackmannanshire

Summary

Dynamic and results-driven professional with a strong foundation in adaptable leadership and decision-making expertise. Demonstrates proficiency in care quality auditing and safeguarding procedures compliance, ensuring the highest standards of person-centred care. Skilled in conflict resolution and change implementation, with a comprehensive understanding of the Microsoft Office suite. Committed to advancing career goals by leveraging core competencies to drive positive outcomes in healthcare environments.

Overview

17
17
years of professional experience
2025
2025
years of post-secondary education

Work history

Deputy Home Manager

HC-One
Stirling
12.2022 - Current

As Deputy Manager I support the Home Manager by ensuring high standards of resident care, overseeing staff and managing the homes day to day operations, particularly in the home managers absence.

I work closely with the staff team, providing support, mentorship and guidance to help them develop their skills and confidence.

I promptly address any concerns raised by residents, relatives or staff members.

Establish and maintain strong communication channels with residents, families, staff and external agencies.

Liaise with visiting professionals from multi disciplinary team regarding resident care and staff training.

Handle administrative duties, ensuring timely completion of paperwork and documentation.

Conduct regular internal audits, ensuring compliance with all relevant regulations and standards.

Co-ordinate team rotas, and annual leave requests.

Foster a positive work environment to boost employee morale and productivity.

Safeguard residents in our care and report any concerns to relevant authorities. Where appropriate conduct investigations into incidents and at other time minute take for meetings.

Establish daily priorities and coordinated general daily tasks to maintain smooth running of the home.

Recruit and train compassionate staff to provide high quality care.

Nursing Assistant

HC-One
Stirling
11.2021 - 12.2022

As a nursing assistant my role included but was not limited to, supervising a small team of staff delivering direct care to residents.

Maintaining accurate records of resident care as well as monitoring vital signs.

Ensuring both myself and colleagues responded appropriately to the physical, emotional and developmental needs of resident's in our care.

Liaising with other professionals and families to obtain and share accurate and relevant information about resident needs, medical history and allergies.

Administering medicines as per the care homes policies and procedures, to residents in our care.

Ensuring all staff are following companies policies and procedures at all times on shift.

Care Quality Lead

Cera Care
Alloa, Clackmannanshire
07.2021 - 11.2021

I spent a short time in this role as a Care Quality Lead, in my role I was responsible for creating and implementing care plans and risk assessments for service users.

I was responsible for meeting new and potential service users and their families to create their package of care to allow for their safe stay at home.

I carried out observations of practice for carers in the community and delivered feedback to them regarding this.

I carried out regular reviews with service users and their families.

I supported the Care Co-Ordinator with staff rotas and helped to cover sickness by delivering direct care in the community regularly.

Nursing Assistant

HC-One
Stirling
12.2016 - 07.2021

As a nursing assistant my role included but was not limited to, supervising a small team of staff delivering direct care to residents.

Maintaining accurate records of resident care as well as monitoring vital signs.

Ensuring both myself and colleagues responded appropriately to the physical, emotional and developmental needs of resident's in our care.

Liaising with other professionals and families to obtain and share accurate and relevant information about resident needs, medical history and allergies.

Administering medicines as per the care homes policies and procedures, to residents in our care.

Ensuring all staff are following companies policies and procedures at all times on shift.

Care Assistant

HC-One
Stirling
10.2015 - 12.2016

As a care assistant I, supported resident's with personal care tasks while maintaining high levels of dignit6y and respect.

I provided companionship for residents as well as empathy and support for them and their families.

I worked as part of a team to ensure all resident's fundamental needs were met and reported any issues or concerns to the nursing assistant or nurse on shift.

Customer Service Advisor

Webhelp UK
Falkirk
11.2012 - 10.2015

As a customer service advisor my role was to offer technical and financial advice to customers regarding their satellite television service. The job further served to enhance my communication, problem solving and conflict resolution skills.

Floor Manager

McDonalds
Alloa, Clackmannanshire
01.2009 - 11.2012

Education

SVQ Level 4 - Health and Social Care

SQA

SVQ Level 3 - Health and Social Care

SQA

Advanced Higher Drama - C

Lornshill Academy

Higher Music - B

Lornshill Academy

Intermediate 2 Mathematics - B

Lornshill Academy

Intermediate 2 English - C

Lornshill Academy

Standard Grade French - 3

Lornshill Academy

Standard Grade Chemistry - 3

Lornshill Academy

Skills

  • Adaptable leadership style
  • Care quality auditing
  • Person-Centred care philosophy
  • Safeguarding procedures compliance
  • Decision-Making expertise
  • Microsoft office suite proficiency
  • Conflict resolution
  • Change implementation
  • Managing diversity and generational differences
  • Problem Solving
  • Efficient and reliable team player

Affiliations

  • Musical Theatre
  • Live Music
  • Time with family and friends

Timeline

Deputy Home Manager

HC-One
12.2022 - Current

Nursing Assistant

HC-One
11.2021 - 12.2022

Care Quality Lead

Cera Care
07.2021 - 11.2021

Nursing Assistant

HC-One
12.2016 - 07.2021

Care Assistant

HC-One
10.2015 - 12.2016

Customer Service Advisor

Webhelp UK
11.2012 - 10.2015

Floor Manager

McDonalds
01.2009 - 11.2012

SVQ Level 4 - Health and Social Care

SQA

SVQ Level 3 - Health and Social Care

SQA

Advanced Higher Drama - C

Lornshill Academy

Higher Music - B

Lornshill Academy

Intermediate 2 Mathematics - B

Lornshill Academy

Intermediate 2 English - C

Lornshill Academy

Standard Grade French - 3

Lornshill Academy

Standard Grade Chemistry - 3

Lornshill Academy
Nicola Clark