Anne-Marie Symons
Durham
Summary
Dedicated professional with extensive expertise in healthcare management, specialising in dementia care and patient-centred services. Demonstrates a strong command of CQC guidelines, safeguarding procedures, and infection control protocols. Proven leadership skills with an adaptable style, excelling in team leadership and decision-making. Committed to maintaining high standards of care through effective risk assessment execution and compliance with the Data Protection Act. Holds a Food Hygiene Certification and is proficient in medication administration, ensuring optimal patient care. Career goals include advancing within healthcare management to further enhance service delivery and patient outcomes.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Deputy Home Manager
ideal care north LTD
Framwellgate moor , Durham
02.2010 - 07.2025
- Liaised with medical professionals for proper health assessments of new residents.
- Ensured high-quality care for residents by conducting regular staff training sessions.
- Fostered a positive work environment to boost employee morale and productivity.
- Enhanced service quality by promptly addressing concerns raised by relatives or residents.
- Developed strong relationships with external agencies to secure resources required for optimal running of the home.
- Compiled monthly reports to ensure adherence to regulatory standards.
- Facilitated family visits for increased resident happiness and morale.
- Developed comprehensive care plans for improved health outcomes.
- Provided support to Home Manager, leading to smooth home operations.
- Conducted internal audits regularly, ensuring compliance with all relevant regulations and standards.
- Handled administrative duties, ensuring timely completion of paperwork and documentation.
- Built and maintained helping relationships with elderly residents and their families.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Reviewed elderly residents' ability to take care of themselves and planned appropriate support.
Shop manager
RS mcolls
Perth, Perth and Kinross
04.2009 - 01.2012
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Delivered excellent customer experiences with personalised service approach.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Enhanced customer service by training staff in effective communication and problem solving.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Managed store inventory to ensure adequate stock levels at all times.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
Education
NVQ Level 5 - Social care leadership in management
New College Durham
Durham 09.2016 - 06.2017
SVQ Level 3 - Social care
Uhi
Perth, Perth and Kinross 05.2007 - 06.2008
Higher National Diploma - professional cookery
UHI
Perth, Perth and Kinross 09.2010 - 06.2011
Skills
- CQC guidelines familiarity
- Adaptable leadership style
- Decision-Making expertise
- Knowledge of cqc standards
- Mediation competence
- Person-Centred care philosophy
- Infection control knowledge
- Safeguarding procedures compliance
- Risk assessment execution
- Recruitment and selection process
- Risk assessment capabilities
- Knowledge of dementia care
- Medication Administration
- Data Protection Act compliance
- Food Hygiene Certification
- Safeguarding procedures
- Dementia care principles
- Patient care
- Team Leadership
- Customer Service
- Emotional intelligence
- Time-management
- Dementia management
Timeline
NVQ Level 5 - Social care leadership in management
New College Durham
09.2016 - 06.2017
Higher National Diploma - professional cookery
UHI
09.2010 - 06.2011
Deputy Home Manager
ideal care north LTD
02.2010 - 07.2025
Shop manager
RS mcolls
04.2009 - 01.2012
SVQ Level 3 - Social care
Uhi
05.2007 - 06.2008
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