Laura Keirl

* Achieved high-performance results in new business, renewals, claims, and mid-term adjustments.

* Maintained exceptional customer service standards by cultivating client relationships.

* Reviewed client needs to identify appropriate insurance policies.

* Explained features and benefits of various policies to enhance sales opportunities.

* Addressed client queries efficiently to promote satisfaction.

* Recognised for leadership potential, advancing to senior responsibilities early on.

* Collaborated with management on initiatives to improve branch performance.

* Participated in leadership programmes, enhancing strategic mindset and leadership skills.

Completed work experience with HSBC, followed by voluntary roles during 2011 and 2012.

Joined HSBC in 2013 while studying for AS Levels, working Saturdays.

Progressed through multiple roles over five years, starting as Saturday Meet and Greet in April 2013.

• Advanced to Cashier role in January 2014 at Trowbridge branch.
• Served as Head Cashier at Frome branch from July 2014 to January 2015.
• Transitioned to Customer Service Representative at Bath Milsom Street and Wells in January 2015 - dealing with general enquiries, opening bank accounts, offering loans, credit cards and mortgages.
• Promoted to Senior Customer Service Representative at Yeovil branch in May 2017 - I would be responsible for training customer service representatives, monitoring calls and face to face client meeting and provide feedback to ensure compliance within the branch was at a high level whilst ensuring the best level of customer service for each and every client.
• Transitioned to full-time Universal Banker at Yeovil branch in December 2017

• Maintained order in swimming areas with effective rule enforcement.
• Undertook regular professional development training to stay updated on lifesaving techniques.
• Prepared detailed reports on incidents, aiding in future prevention measures.
• Conducted regular pool inspections to ensure hygiene standards.
• Worked flexible shifts including holidays and weekends providing continuous coverage.