Charlotte Lucas

• Repairing and adjusting frames
• Answer inbound calls and enquiries to provide top-level service; i.e on glasses, booking appointments, hearcare and contact lenses
• Advise customers in store on frames and sunglass choices based on prescription, style and budget
• Created a calm and welcoming atmosphere to relieve patient anxiety during eye examinations.
• Safeguarded sensitive data with strict adherence to privacy protocols.
• Ordering eye care accessories and contact lenses

• Answering queries and advising on store products with a warm, welcoming smile and willing attitude to assist the customer
• Safely handling heavy ladders and retrieving stock for customers
• Operating tills/ performing exchanges and credit notes
• Unpacking delivery and organizing stock/ checking inventory
• Closing down store/ cashing up and filing papers

• Unpacking delivery and organizing stock
• Working in front of house/greeting customers while maintaining a tidy atmosphere on the shop floor
• Proactively replenished stock to maximise sales opportunities.
• Offered guidance on product selection to increase sales.

Three-day online Internship experience; viewing talks from well-known brands (Google, Virgin Media, BBC Studios), learning key skills from top industry employers subjects that involve improving knowledge in Marketing and Business, networking with other interns, as well as collaborating on small projects together. At the end of the internship, Bright Network awarded a certified certificate

Shadowed over a week at her wedding dress shop (now relocated); taught the design process of a garment and created a cocktail dress, had the opportunity to redesign the shop window