Nicholas A. Forbes
Information Systems Business Partner, Business Systems
Basingstoke,HAM
Summary
Business Partner with fast-growing experience amplifying and enhancing products and services to deliver solutions to internal and external client and agency partners. Combines broad industry knowledge, communication, analytical abilities and sales expertise to grow products and services. Brings 14-year insurance background developing and executing strategies to deliver business results. Business strategist with robust experience in driving organizational success through effective partnerships and strategic planning. Strong focus on team collaboration, adaptability, and achieving measurable results. Key skills include stakeholder management, business analysis, and project leadership. Known for dependability and ability to navigate changing business needs.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Information Systems Business Partner
Howden Insurance
, HAM
01.2024 - Current
- Managing stakeholders and looking after the company’s policy administration systems, driving strategies and collaborating with other teams to ensure seamless transition of new and existing business units on desired policy admin systems
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
Private Client Consultant
Howden Insurance
01.2023 - 01.2024
- Attending to clients general insurance needs by sourcing the most suitable policy by cost and need, providing specialized advice and general feedback relating to policy needs of High Net Worth Clients
- Implemented effective communication strategies for clear understanding between team members and clients throughout project lifecycles.
- Continuously updated industry knowledge and kept abreast of emerging trends, allowing for the provision of cutting-edge advice to clients.
Operations Support Specialist
Guardian Financial Services
Reading, RDG
01.2021 - 01.2023
- Triage Underwriting Support and Adviser Administration/Firm Maintenance/Operational Support Specialist
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Participated in operations team meetings to coordinate and assign project management tasks.
Claims Associate
GK Insurance Company
Kingston, KTT
01.2010 - 01.2021
- All claim Related Matters, addressing customers’ needs through continued support in getting compensation for losses
- Settling of Own Damage Claims, attending to Customers, Recovering Uninsured Losses, Processing Claims, Third party Settlement Unit
- Innovation Committee, - developing new products to enhance the business strategic position
- Self-Audit Committee – Auditing company processes to identify new ways of completing them more efficiently and effectively
- Entertainment Committee – planning an organizing activity that fosters engagement of all staff members
- Records Associate- Filing and Registering Documents
- Customer Support Associate- Answering the telephone, setting registry items, running credit card, ensuring necessary documentation are in place for the issuing of policy documents
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing new work ethics and culture.
- Optimized resource allocation by regularly monitoring workload distribution among team members.
Education
Master of Science - International Business And Management
University of East London
London 01.2025 - Current
Bachelor of Science - Business And Management
The Open University
London 01.2022 - 07.2024
Skills
Strategic planning
undefinedTimeline
Master of Science - International Business And Management
University of East London
01.2025 - Current
Information Systems Business Partner
Howden Insurance
01.2024 - Current
Private Client Consultant
Howden Insurance
01.2023 - 01.2024
Bachelor of Science - Business And Management
The Open University
01.2022 - 07.2024
Operations Support Specialist
Guardian Financial Services
01.2021 - 01.2023
Claims Associate
GK Insurance Company
01.2010 - 01.2021
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