Laneen Little

• Managed conflicts and altercations with professionalism, employing de-escalation techniques to resolve disputes.
• Handled challenging situations to ensure safety and resolve conflicts.
• Responded promptly to incidents requiring security intervention, effectively managing situations to uphold safety and minimise disruption.
• Implemented crowd control measures during high-traffic events, ensuring orderly conduct and safety.
• Conducted thorough searches of individuals and bags to prevent unauthorised items from entering premises.
• Dealt with potential conflict situations in a controlled and professional manner to maintain peace and order.
• Managed potential conflicts effectively, ensuring safety and maintaining order in various situations.
• Responded promptly to incidents, diffusing situations to uphold safety and minimise conflict.
• Maintained detailed incident reports, documenting occurrences for legal and administrative purposes.
• Enforced property rules and regulations, addressing violations to protect the integrity of premises.
• Delivered excellent customer service, assisting guests with enquiries and directions for enhanced visitor experience.
• Increased guest satisfaction by providing expert knowledge on local hotspots, bars, restaurants and attractions.
• Provided first aid and basic medical assistance in the event of injury, prioritising wellbeing until professional help arrived.
• Operated communication devices to coordinate security operations between control centres and staff, receiving and giving instructions on complex issues.

Maximised customer engagement and satisfaction by delivering excellent customer service.

Enhanced customer experience by going the extra mile to address inquiries.

• Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
• Assisted customers with product-related questions, feedback and complaints.
• Maintained working knowledge of available products and services for enhanced customer service.
• Supported team operations by taking on additional tasks to streamline workflow.
• Performed stock replenishment by restocking shelves and ensuring product availability., which involves stocking shelves
• Ensured price accuracy for store openings by monitoring price fluctuations.