Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Lamisa Shan

Middlesbrough,England

Summary

Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements

Overview

1
1
year of professional experience

Work history

Customer Assistant

Yum Yum
Middlesbrough
05.2023 - 07.2023
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Handled cash and card payments with accuracy.
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Babysitter

adeeba walyat
middlesbrough
03.2023 - 07.2023
  • Cared for children and completed associated household tasks with professionalism and efficiency.
  • Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
  • Maintained appropriate control of children through confident communication and positive encouragement.
  • Maintained clean, safe play environments, ensuring first-class child safety, security and wellbeing.
  • Consistently maintained safe and hazard-free environment for optimum child safety and security.

work experience

care home
Middlesbrough
06.2022 - 07.2022
  • Followed correct processes in every aspect of work.
  • Managed audio-visual equipment storage, delivery and set-up for staff.
  • Enthusiastically addressed and overcame work challenges.
  • Collaborated smoothly with people of different backgrounds and cultures.
  • Worked with accuracy and efficiency to accomplish goals.
  • Interacted with the elderly in a calming manner to help them.

Education

GCSEs (results pending) -

The Kings Academy
Middlesbrough
09/2018 - 06/2023

Skills

  • Team player
  • Self-motivated
  • Keen problem solver
  • Dispute resolution
  • Payment processing
  • Queue management
  • Instant messaging
  • Customer retention
  • Customer experience
  • Customer care

Languages

Urdu
Native

Timeline

Customer Assistant

Yum Yum
05.2023 - 07.2023

Babysitter

adeeba walyat
03.2023 - 07.2023

work experience

care home
06.2022 - 07.2022

GCSEs (results pending) -

The Kings Academy
09/2018 - 06/2023

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Lamisa Shan