Summary
Overview
Work history
Education
Skills
Languages
Timeline
Receptionist

NATALIE BATCHELOR

Bexleyheath,Bexley

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.

I have the skills to be successful in leading front desk public relations.

I am organized and efficient while providing exceptional service to clients. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.

I have a positive and upbeat with strong relationship-building abilities, also accurate when entering information in and keeping organized filing systems. I have exemplary time management, organization, prioritization and work ethic. Energetic and friendly person with background in domestic cleaning. Uses strong organisational skills to complete tasks on time and maintain continuous job readiness. Experienced in steaming carpets, curtains and upholstered furniture. Dependable and detail-orientated cleaning professional with proven success in meeting high-quality standards for continued customer loyalty and satisfaction. Works with clients to identify priority tasks for timely completion. Demonstrates excellent organisation and time management skills. Hardworking and proactive individual with excellent organisation and multitasking skills. Applies methodical approach to complete tasks to high standard within deadlines. Familiar with COSSH regulations to protect and health and safety of staff and clients.

Overview

7
7
years of professional experience

Work history

Receptionist

phc healthcare ltd
Cheshunt, Hertfordshire
03.2016 - 07.2023
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone enquiries from clients, vendors and the public.
  • Delivered front of house duties with warm and professional manner.
  • Represented company and promoted brand with exceptional service and presentation.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Supported fire evacuations with clear communication and rigorous attendance checks.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Reduced waiting times through effective time and resource management.
  • Resolved issues swiftly and efficiently in a friendly, supportive manner.
  • Coordinated maintenance services to achieve fully-functional office space.
  • Created professional meeting agendas, took minutes and followed up on action items.

Carer

winsome richards
lewisham, City of London
01.2018 - 01.2020
  • Aided clients with bedtime routines, including washing and dressing, maintaining positive sleep habits.
  • Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Catered to tailored nutritional needs of service users by preparing meals and snacks in line with individual preferences.
  • Established and maintained positive exercise and social routines based on service user needs.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.
  • Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Delivered faultless cleanliness standards and exceptional guest care.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.

Education

Certificate of Higher Education - Health and Safety in the workplace

FLEXEBEE
London
03.2021

Certificate of Higher Education - Emergency First Aid at work

Flexebee
London
03.2021

Certificate of Higher Education - Epilepsy

FLEXEBEE
London
02.2021

Certificate of Higher Education - Coronavirus Awareness and Infection control

Flexebee
London
02.2021

NVQ Level 3 - CHILDCARE

Lambeth Academy
London
05.2000

Skills

  • Customer service
  • Clean and neat
  • Multi-line telephone skills
  • Organisation and efficiency
  • Customer and client relations
  • Calendar management
  • Multitasking and prioritisation
  • Flexible
  • Transport coordination
  • Access control
  • Conflict resolution
  • Organised and reliable
  • Telephone skills
  • Customer-service orientated
  • Health and safety procedures
  • Document control
  • Attention to detail
  • Security awareness
  • Open and clear communicator
  • Record-keeping and bookkeeping
  • Professional appearance
  • Professional demeanour
  • Ironing clothing
  • Dusting
  • Carpet shampooing
  • Damage inspection
  • Kitchen Backsplash Removal
  • Room tidying
  • Organised and efficient
  • Infection Prevention and Control
  • Self-directed

Languages

English
Fluent

Timeline

Carer

winsome richards
01.2018 - 01.2020

Receptionist

phc healthcare ltd
03.2016 - 07.2023

Certificate of Higher Education - Health and Safety in the workplace

FLEXEBEE

Certificate of Higher Education - Emergency First Aid at work

Flexebee

Certificate of Higher Education - Epilepsy

FLEXEBEE

Certificate of Higher Education - Coronavirus Awareness and Infection control

Flexebee

NVQ Level 3 - CHILDCARE

Lambeth Academy
NATALIE BATCHELOR