Samantha Bell
Chorlton-on-Medlock
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 10+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Versatile and hardworking driven to improve productivity and customer relations with professional demeanour and attention to detail. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
20
20
years of professional experience
Work history
Receptionist//Pastoral Admin Support
Dean Trust Ardwick
Manchester
05.2016 - 05.2024
- To provide a professional front of house service to visitors, staff and pupils
- Responsible for ensuring visitors are admitted in accordance with safeguarding protocols
- To provide administration and reprographics support, ensuring communication within school is robust and timely
- Update and maintain Sims /Bromcom database, Deal with pupils on a one to one basis.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Assisted with set up of ID card and access permissions following site security practices.
- Signposted other services where appropriate using industry knowledge and contacts.
- Embodied company values through friendly and reliable customer service.
- Located information and records quickly to assist with ad-hoc queries.
- Maintained accurate and up-to-date records for smooth handovers.
- Supported students to identify problems impeding education.
- Signposted opportunities for further learning and development.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw database to maintain updated records and accuracy.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Prioritised tasks to maintain reliable service throughout peak times.
- Acted as first point of contact for wide range of personnel.
Assistant Manager
David Pluck Bookmakers
Manchester
01.2014 - 01.2016
- Greeting customers, promoting new products, bet calculation and returns, Fixed Odd, Banking
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
Care Co-ordinator
Homecare Support
01.2009 - 01.2014
- Providing domiciliary care for the vulnerable and elderly, Staff training, Staff Planning and staff wages
- Liaising with multi agency's including Manchester City Council and Social Workers
Customer Services
Walking Together Freight Forwarding
01.2007 - 01.2009
- Providing customer services and shipping customer goods worldwide
Business Advisor
Bains & Ernst
01.2005 - 01.2007
- Helping customers in financial distress with IVA, Bankruptcies or Debt Managements plans.
Trade & Customer Services Agent
British Airways
01.2004 - 01.2007
- Taking inbound calls from agent and members of the public, booking flights and taking payment
Education
BTEC National Diploma in Business & Finance - Business & Finance
Manchester College of Arts Technology
Manchester 09.1992 - 07/1994
BA Hons in Total Quality Management - Total Quality Management
University of Salford
Manchester 09.1995 - 07/1998
Level 3 & Level 5 Health & Social Care - Health & Social Care
Trafford College
Manchester 06.2012 - 04/2014
Level 3 Safeguarding - Safeguarding of children
Dean Trust Ardwick
Manchester 05.2016 - 04/2024
GCSE's including Math's & English - GSCE
Ellen Wilkinson High School
Manchester 09.1987 - 07/1992
Skills
- SIMs
- Office supply management
- Outgoing mail management
- Transcription and dictation
- Customer service
- Organised and reliable
- Personable and outgoing
- Memorisation and recall
- Active listening
- Security understanding
- Microsoft Office Suite
- Data entry
- Organisation and efficiency
- Fast typing speed
- Attention to detail
- Clean and neat
- Rapport building
- G Suite knowledgeable
- Professional and smart presentation
- Photocopier operation
- Switchboard operation
- Interpersonal communications
- Professional demeanour
- Conflict resolution
- Health and safety procedures
- Database administration
- Customer-service orientated
- Multitasking and prioritisation
- Open and clear communicator
Affiliations
- Enjoys quality time with my family and playing in a Steelband.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist//Pastoral Admin Support
Dean Trust Ardwick
05.2016 - 05.2024
Level 3 Safeguarding - Safeguarding of children
Dean Trust Ardwick
05.2016 - 04/2024
Assistant Manager
David Pluck Bookmakers
01.2014 - 01.2016
Level 3 & Level 5 Health & Social Care - Health & Social Care
Trafford College
06.2012 - 04/2014
Care Co-ordinator
Homecare Support
01.2009 - 01.2014
Customer Services
Walking Together Freight Forwarding
01.2007 - 01.2009
Business Advisor
Bains & Ernst
01.2005 - 01.2007
Trade & Customer Services Agent
British Airways
01.2004 - 01.2007
BA Hons in Total Quality Management - Total Quality Management
University of Salford
09.1995 - 07/1998
BTEC National Diploma in Business & Finance - Business & Finance
Manchester College of Arts Technology
09.1992 - 07/1994
GCSE's including Math's & English - GSCE
Ellen Wilkinson High School
09.1987 - 07/1992
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