Summary
Overview
Work History
Education
Skills
Timeline
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Holly Mathews

Stourbridge ,West Midlands

Summary

I am a hardworking bartender with 3 years of experience serving customers' favourite drinks in busy environments. Multitasks well to handle high tempo work and keep customers satisfied. Versed in stock ordering, money handling and health and safety requirements.

Overview

3
3
years of professional experience

Work History

Bartender

Harborne Golf Club
Birmingham, West Midlands
08.2023 - Current
  • Took customer orders and prepared drinks following best practices for each type.
  • Customised drink orders based on customer preferences, demonstrating versatility and expertise.
  • Advised customers on available beverages and optimum choices for individual tastes.
  • Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
  • Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
  • Verified customer age using official government identifications prior to serving alcohol.
  • Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
  • Maintained a clean and organised bar area, adhering to health and safety regulations.
  • Removed empty kegs, tapped new kegs and attached supply lines.

Education

NVQ Level 1 - Nail Technology

Halesowen College
Halesowen
01-2022

NVQ Level 1 - Beauty Therapy Level 1

Halesowen College
Halesowen
01-2020

Skills

  • Beverage knowledge
  • Spirits, beer and wine knowledge
  • Knowledge on draught systems
  • Bar equipment usage
  • Cash register operation
  • Cash handling
  • Health and safety protocols
  • Food safety understanding
  • Safe food handling
  • Beer keg replacement
  • Glassware cleaning
  • Conflict resolution
  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Stress management
  • Adaptable problem solving
  • Punctual
  • Positive attitude
  • Patience with customers
  • Bar equipment maintenance
  • Stock rotation
  • Basic first aid

Timeline

Bartender

Harborne Golf Club
08.2023 - Current

NVQ Level 1 - Nail Technology

Halesowen College

NVQ Level 1 - Beauty Therapy Level 1

Halesowen College
Holly Mathews