Komal Alam
Slough,Berkshire
Summary
Reliable, hardworking and customer-focused individual with experience in guest relations, event stewarding, retail and administration. Skilled in communication, teamwork and problem-solving. Currently studying Law at Royal Holloway, University of London, and seeking part-time employment, available Wednesdays, Saturdays and Sundays at any time, and full-time during school and university holidays.
Overview
4
4
years of professional experience
Work History
Event Steward
Carlisle Security Services
06.2026 - Current
- Monitored crowds, maintained safety and identified potential hazards.
- Worked with security teams to enforce access control and prevent unauthorised entry.
- Managed high-pressure situations calmly, following emergency procedures.
- Maintained confidentiality and professionalism when handling sensitive event and guest information.
- Gained experience at Royal Ascot and major Tottenham Hotspur Stadium events, including NFL games, and continue to work at Royal Ascot events.
Guest Experience Host
Legoland Windsor Resort
Windsor, Berkshire
02.2023 - 11.2026
- Managed customer complaints through clear communication and effective problem-solving, ensuring customer satisfaction.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Collaborated with team members to exceed performance targets.
- Trained and mentored employees to maximise team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
Administrative Assistant
Awan Legal Associates
Slough, Berkshire
06.2024 - 06.2024
- Managed incoming and outgoing telephone calls and organised meeting plans to facilitate effective communication and productive discussions. Oversaw conference logistics and participant coordination for successful events.
- Maintained confidentiality of sensitive information, upholding professional ethical standards.
Education
Diploma of Higher Education - Law
Royal Holloway, University of London
Egham2029
A-Levels - Law, Politics, English
Baylis Court School
Slough2024
GCSEs - English and Maths
Eden Girls School
Slough01-2022
Skills
- Crowd management
- Emergency response
- Customer service
- Guest relations
- Conflict resolution
- Product knowledge
- Face to face selling
- Cash handling
- Stock replenishment
Timeline
Event Steward
Carlisle Security Services
06.2026 - Current
Administrative Assistant
Awan Legal Associates
06.2024 - 06.2024
Guest Experience Host
Legoland Windsor Resort
02.2023 - 11.2026
Diploma of Higher Education - Law
Royal Holloway, University of London
A-Levels - Law, Politics, English
Baylis Court School
GCSEs - English and Maths
Eden Girls School