Niamh Horan
Droylsden, Manchester, Select a State
Summary
Dedicated professional with a strong foundation in customer service and event management, adept at ensuring customer service excellence through effective communication skills and a positive attitude. Proven ability to handle cash transactions, manage crowds, and maintain health and safety standards while collaborating efficiently within a team. Skilled in conflict resolution, multitasking efficiency, and creative thinking, with a focus on delivering organised and successful events. Committed to leveraging expertise in event security and crowd management to achieve career growth in the event management industry.
Overview
4
4
years of professional experience
Work history
Event Steward
Taurus Security
Manchester
2024.03 - 2026.02
- Carefully controlled customer entry, maintaining continued compliance with agreed venue capacity.
- Monitored and reported any suspicious activities to security personnel, contributing to a secure event environment.
- Delivered accurate information on event schedules, venue facilities, and directions to enhance guest experience.
- Monitored crowd levels, limiting access as required to maintain safe, compliant numbers.
- Monitored crowd dynamics to maintain safety and address potential hazards promptly.
Bartender
MCR Lounge
Manchester
2024.10 - 2025.09
- Kept bar stocked and organised for easy access and quick service to customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
Party Princess
Perfect Parties
Manchester
2023.05 - 2024.06
- Exhibiting a friendly demeanour and patience aligns perfectly with any role demanding customer service
- Maintaining professionalism in challenging situations
Event attendant
Clearview Event Services
Manchester
2022.04 - 2024.03
- Adhered to sanitisation, health and hygiene regulations.
- Sanitised, vacuumed, polished and mopped hard floors throughout establishment.
- Performed thorough cleaning of restrooms, encompassing sanitisation of toilets, sinks, and mirrors for hygiene maintenance.
- Cleared bins, organising and categorising waste and recyclables for compaction and disposal.
- Supported event setup and takedown on grounds, enabling successful hosting of diverse functions and activities.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
Summer Temp
Urban Playground
Manchester
2023.07 - 2023.08
- Oversaw game operations at 'Urban Playground' in Arndale shopping centre during summer temporary position.
- Enhanced customer service skills and professionalism in challenging situations.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
Education
Bachelor of Arts - Media and Performance
University of Salford
Salford 2023.09 -
UAL Level 3 - Acting
Clarendon Sixth form college
Manchester, MAN 2021.09 - 2023.08
Skills
- Customer service
- Event management
- Cash handling
- Health and safety
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Professional appearance
- Positive attitude
- Customer service excellence
- Creative thinking
- Event security
- Multitasking efficiency
- Event clean up
- Crowd management
- Organised
Timeline
Bartender
MCR Lounge
2024.10 - 2025.09
Event Steward
Taurus Security
2024.03 - 2026.02
Bachelor of Arts - Media and Performance
University of Salford
2023.09 -
Summer Temp
Urban Playground
2023.07 - 2023.08
Party Princess
Perfect Parties
2023.05 - 2024.06
Event attendant
Clearview Event Services
2022.04 - 2024.03
UAL Level 3 - Acting
Clarendon Sixth form college
2021.09 - 2023.08