Klaudia Sulikowska

• Oversaw daily operations for 100+ drivers, ensuring smooth execution of fast-paced, high-volume delivery plans
• Directly managed 15 drivers and 2 clerical staff, delivering 1-2-1s, performance reviews, and development plans
• Managed real-time, on-the-day planning, adapting quickly to changing priorities and operational disruptions
• Coordinated with network sites, warehouse, customer services, and hauliers to execute recovery plans and reduce failed deliveries
• Applied analytical and creative problem-solving to resolve complex transport issues and maintain KPIs
• Consolidated operational data on loads, returns, and fails to improve visibility, decision-making, and accountability
• Proactively resolved unassigned or uncovered load legs, enhancing network efficiency and reliability
• Maintained health & safety compliance through audits, checks, and proactive safety conversations across multiple sites
• Managed employee wellbeing, disciplinary investigations, occupational health referrals, and flexible working arrangements
• Ensured full compliance with transport legislation, driver hours, and operational standards, mitigating risk and protecting service quality
• Contributed to transport-related projects, supporting process improvements, cost control, and operational efficiency initiatives
• Delivered measurable achievements: improved operational visibility, strengthened compliance, enhanced team performance, and reduced service risk

• Ensuring correct process of de-brief and pre-brief is being followed
• Assisting over 120 drivers with day to day tasks
• Despatching personnel and transport vehicles based on current demand and load requirements.
• Managing transport schedule for on-time delivery and optimised use of available resources.
• Ensuring all drivers are legally compliant
• Communicating with drivers to discuss Rota's, routes and any issues throughout their shift
• Liaising with vendors regarding collections, dealing with customer queries and delivery points regarding bookings
• Effectively communicating with different departments and depots about change in time of collections and deliveries
• Making time-sensitive decisions to keep transport services running on-time and meet objectives.
• Investigating and resolved issues with transport services.
• Carrying out gatehouse checks and safety conversations

Volume Recruitment:

• Managed, organized and completed all weekly paid recruitment
• Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
• Advertised jobs, conducted interviews, contacted job applicants, producing offer letters, arranging inductions, identifying vacancies shortage
• Liaised with recruitment partners and attended job fairs
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.

Absence management of over 900 employees:

• Managed flexible working request
• Updated employee absence and unauthorized absence in system via Kronos
• Tracked unauthorized absence investigations and formal conversations
• Managed Return to work Form process

Health and Safety:

• Booked and reviewed Occupational Health and Physio reports, tracked Occupational health and Physio restrictions
• Tracked long term sickness, legged sick notes in system
• Completed Covid self- isolation investigation forms, generated Covid absence reports and Covid statistics, updated employees regarding Covid restrictions, self-isolation rules

Administrative duties:

• Completed Agency Audit, Site searches and GMP Audits
• Generated headcount, absence and recruitment reports
• Managed benefits enrolment by answering questions and aiding employees with login details.
• Updated HR database with new employee information, changes in benefits and other details on daily basis.
• Delivered consistent and reliable administration through strategic planning and coordination of HR functions.

• Carried out administrative duties that supported planning, logistics, warehouse and distribution function
• Completed stock take
• Amended delivery notes using Warehouse system Dashboard data.
• Exceeded warehouse productivity targets with consistent operational oversight.
• Monitored warehouse safety and swiftly resolved hazards.
• Reported daily warehouse performance data and updated company logs.
• Delegated tasks to 90 employees and coordinated warehouse workflow to support continuous productivity.
• Enforced safety measures and proper use of PPE.