Paul Thomas
Maidstone,Kent
Summary
Dependable individual with proactive approach to tasks, ready to excel as Worker. Skilled in manual labour and problem-solving, with strong focus on teamwork and communication. Committed to contributing to operational success and maintaining high standards.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Transport First Line Manager
Waitrose & Partners
Maidstone, Kent
2008.08 - Current
- Managed a team to deliver exceptional customer service across 100 branches and suppliers under strict constraints.
- Led a team of 100 PM drivers, overseeing daily assignments and holiday planning.
- Handled performance management and safety compliance for operational excellence.
- Collaborated with various departments across multiple sites to achieve mutually beneficial outcomes.
- Directed recruitment efforts and facilitated ongoing training for team members to enhance business performance.
Delivery Driver To Office Manager
Ocado
Maidstone, Kent
2003.03 - 2008.08
- Managed daily operations for 70 drivers, ensuring timely, customer-focused deliveries.
- Planned and optimised delivery routes for each day, prioritising cost efficiency and service quality.
- Collaborated with various departments to provide feedback and implement improvements.
- Promoted from delivery driver after two years due to exceptional performance and support.
- Multidrop deliveries completed in South East London and Kent area keeping to temperature requirements
Barman to Assistant Manager
Whitbread PLC
Maidstone, Kent
1998.08 - 2003.02
- Ensured seamless daily operations at busiest Beefeater in network.
- Controlled stock levels to prevent overstocking and shortages.
- Addressed customer complaints effectively, restoring brand trust.
- Managed cash registers accurately, minimising discrepancies during end-of-day reconciliation.
Education
GCSEs - 9 GCSE
Aylesford Secondary School
Aylesford, Kent 1989.09 - 1994.07
Skills
- Driving operations oversight
- Delivery time optimisation
- Customer Service
- Transportation scheduling
- Transport Management CPC
Affiliations
- Golf
- Clay Pigeon Shooting
Certification
National and International Transport Manager CPC
IOSH Managing Safety
References
References available upon request.
Timeline
Transport First Line Manager
Waitrose & Partners
2008.08 - Current
Delivery Driver To Office Manager
Ocado
2003.03 - 2008.08
Barman to Assistant Manager
Whitbread PLC
1998.08 - 2003.02
GCSEs - 9 GCSE
Aylesford Secondary School
1989.09 - 1994.07