Mazzilly Ramirez
Aylesbury
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Transport Administrator
HS2/Bauer Keller JV
08.2022 - Current
- Smoothened daily operations by ensuring clear, effective communication with customers, drivers and suppliers.
- Kept all company logs and records updated, recording daily details of work performed.
- Built positive partner relationships for successful cross-team projects.
- Strategically planned delivery runs and routes to maximise available resources.
- Verified project adherence to regulatory and legal frameworks for compliant delivery.
- Educated teams on best practices to uplift speed and accuracy.
- Strengthened customer loyalty by providing immediate, accurate response to ad-hoc bookings.
- Managed administrative tasks including invoicing, record keeping systems, and regulatory documentation necessary for maintaining a compliant transport operation.
Administrative Assistant
HS2/Eiffage Infrastructures Mobiles
08.2021 - 07.2022
- Acted as main contact for staff and clients.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Took initiative to self-assign administrative tasks in line with company policy to maximize impact.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer Service Representative
Teleperformance UK
10.2020 - 05.2021
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained compliant documentation on CMT for reliable company records.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer Service Representative
HCL Technologies
06.2020 - 10.2020
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Project Coordinator
IRMO
01.2018 - 01.2019
- Collaborated with project teams in gathering user requirements and developing project plans.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Assessed risks to identify potential issues and implement mitigation strategies.
- Maximized communication and transparency between clients, internal departments and stakeholders.
Assistant manager
Pret A Manger
01.2015 - 03.2020
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
Principles of Business Administration - Business Administration
HM Government Funded
London, United Kingdom03-2025
NVQ Level 1 - First Aid
Aid Training
London, United KingdomNVQ Level 1 - Pay Roll
College Mary Award
Bachelor - Economics
Universidad Nueva Granada
06-2013
Skills
- Transport optimization
- Customer service skills
- Problem solving
- Manual planning
- Microsoft office
- Logistics management
- Supply chain
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Verbal and written communication
- Detail-oriented
- Data entry
- Administrative support
- Strong problem solver
- Office management
- Spreadsheet management
- Database management
Personal Information
Timeline
Transport Administrator
HS2/Bauer Keller JV
08.2022 - Current
Administrative Assistant
HS2/Eiffage Infrastructures Mobiles
08.2021 - 07.2022
Customer Service Representative
Teleperformance UK
10.2020 - 05.2021
Customer Service Representative
HCL Technologies
06.2020 - 10.2020
Assistant Project Coordinator
IRMO
01.2018 - 01.2019
Assistant manager
Pret A Manger
01.2015 - 03.2020
NVQ Level 1 - Pay Roll
College Mary Award
Principles of Business Administration - Business Administration
HM Government Funded
NVQ Level 1 - First Aid
Aid Training
Bachelor - Economics
Universidad Nueva Granada
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