Arafat Islam

• Supported day-to-day transport operations, ensuring efficiency, compliance, and clear communication among stakeholders.
• Coordinate driver briefings and debriefings to maintain high operational and safety standards
• Manage transport systems (TMS/WMS), ensuring real-time accuracy and data integrity
• Ensure compliance with Working Time Directive (WTD) and tachograph regulations
• Act as a central communication point between drivers, management, branches, and customers
• Proactively manage ETAs, delivery updates, and operational issues
• Handle customer enquiries via phone and email with a professional and solutions-focused approach
• Track and manage Proof of Delivery documentation and third-party follow-ups
• Produce operational reports and maintain detailed performance records
• Support continuous improvement through strong attention to detail and efficient processes
• Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
• Updated clients on transport time and order process, promptly reporting delays.
• Directed daily operations to achieve maximum efficiency and productivity.

• Entered and handled customer and dealer data via Connect On-line System (COL), ensuring adherence to processing procedures and response time guidelines with a focus on speed and accuracy.

• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.

Handled dealer enquiries via phone, providing timely and accurate information.

• Liaised closely with Customer Service staff to facilitate effective communication and support.

• Maintained understanding of FSA regulations to uphold competence in role.

• Facilitated efficient transport administrative support for operations and customers.
• Proactively led driver pre- and de-brief sessions, improving communication, delivery performance, and issue resolution.
• Utilised Tachomaster and Fleet-board software to streamline transport operations.
• Monitored operational KPIs closely and took initiative to address performance gaps, supporting continuous improvement.
• Processed all incoming and outgoing documentation for the department, ensuring compliance and accuracy.
• Ensured timely completion and logging of driver paperwork to maintain operational flow.
• • Liaise with warehouse operations to ensure a smooth flow of information and paperwork to meet the delivery schedule.
• Maintained and entered data into Excel spreadsheets for accurate record-keeping.
• Answered and responded to incoming and outgoing telephone calls professionally.
• Worked within operational procedures, adhering to Health & Safety requirements always.

Keyed and fixed activities for examination and assessment processing to ensure accuracy in electronic marking.

• Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
• Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
• Carefully controlled machine settings, including speed and production output.

• Sourced candidates through direct advertising on job boards and social media referrals.
• Reviewed all CVs using CV tracking systems to shortlist and select candidates for interviews.
• Arrange interviews and inductions for candidates.
• Managed communication with candidates, providing timely updates and feedback to maintain engagement.
• Liaise with team leaders and factory managers and fulfil of client requirements.
• To create and deliver daily/weekly shift and Rotas for temporary staff
• Ensuring that all data relevant to the recruitment process is accurately recorded internal database.
• Manage and update absence data, receive and make telephone calls where applicable.
• Assist with payroll and supporting processes.
• Receive and make phone call where applicable.