Kirsten Dowuona
Dunstable
Summary
Dedicated and driven professional with a strong commitment to customer service excellence and continuous improvement. Skilled at building positive relationships with colleagues and customers through a friendly, approachable and professional manner. Thrives in fast-paced, team-focused environments by contributing to group success, supporting colleagues and maintaining a high standard of service.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Waitress
The Red Lion
Dunstable, Central Bedfordshire
2025.09 - 2026.09
- Maintained clean and organised dining area to ensure customer satisfaction.
- Assisted in managing reservations system to facilitate restaurant operations.
- Supported efficient customer service during large events, including festivals with numerous attendees.
Barista
Mangos Coffee 2 Cocktail
Dunstable, Central Bedfordshire
2025.01 - 2025.07
- Streamlined order-taking process to aid in reducing wait times for customers.
- Maintained strong relationships with regular clients to support loyalty and encourage repeat business.
- Assisted team members during busy periods to improve overall workflow efficiency.
Education
Bachelors - Laws
Queen Mary University of London
City of London 2025.09 -
GCSEs - General Secondary Education
St.Thomas More Language College
London 2018.09 - 2023.07
A-Levels -
Manshead CE Academy
Dunstable, Central Bedfordshire 2023.09 - 2025.06
Skills
- Tills operation
- Tea and coffee brewing
- Time management mastery
- Cash handling
- Customer Service
- Verbal communication
- Inventory control
- Patience and composure
Timeline
Waitress
The Red Lion
2025.09 - 2026.09
Bachelors - Laws
Queen Mary University of London
2025.09 -
Barista
Mangos Coffee 2 Cocktail
2025.01 - 2025.07
A-Levels -
Manshead CE Academy
2023.09 - 2025.06
GCSEs - General Secondary Education
St.Thomas More Language College
2018.09 - 2023.07