Kirsten Dowuona
Dunstable
Summary
Dedicated and driven professional with a strong commitment to customer service excellence and continuous improvement. Skilled at building positive relationships with colleagues and customers through a friendly, approachable and professional manner. Thrives in fast-paced, team-focused environments by contributing to group success, supporting colleagues and maintaining a high standard of service.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Waitress
The Red Lion
Dunstable, Central Bedfordshire
09.2025 - 09.2026
- Maintained clean and organised dining area to ensure customer satisfaction.
- Assisted in managing reservations system to facilitate restaurant operations.
- Supported efficient customer service during large events, including festivals with numerous attendees.
Barista
Mangos Coffee 2 Cocktail
Dunstable, Central Bedfordshire
01.2025 - 07.2025
- Streamlined order-taking process to aid in reducing wait times for customers.
- Maintained strong relationships with regular clients to support loyalty and encourage repeat business.
- Assisted team members during busy periods to improve overall workflow efficiency.
Education
Bachelors - Laws
Queen Mary University of London
City of London 09.2025 -
GCSEs - General Secondary Education
St.Thomas More Language College
London 09.2018 - 07.2023
A-Levels -
Manshead CE Academy
Dunstable, Central Bedfordshire 09.2023 - 06.2025
Skills
- Tills operation
- Tea and coffee brewing
- Time management mastery
- Cash handling
- Customer Service
- Verbal communication
- Inventory control
- Patience and composure
Timeline
Waitress
The Red Lion
09.2025 - 09.2026
Bachelors - Laws
Queen Mary University of London
09.2025 -
Barista
Mangos Coffee 2 Cocktail
01.2025 - 07.2025
A-Levels -
Manshead CE Academy
09.2023 - 06.2025
GCSEs - General Secondary Education
St.Thomas More Language College
09.2018 - 07.2023