Kirsten Armstrong
Washington,Tyne and Wear
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
Work history
Sales assistant
Home Bargains
Washington, Tyne and Wear
2023.07 - Current
- Trained new staff members, fostering a supportive working environment.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Offered personalised shopping advice to enhance customer experiences.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Retail Assistant
Primark
Newcastle Upon Tyne
2022.06 - 2022.12
- Supported team members for improved operational efficiency.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted in stock replenishment to maintain store appearance.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Assisted customers in locating specific items to boost satisfaction.
- Temporary contract.
Education
Bachelor of Science - Criminology
Northumbria University
Newcastle upon Tyne 2023.09 -
Bachelor of Science - Criminology
Northumbria University
Newcastle upon Tyne 2023.09 -
GCSEs -
Oxclose Community Academy
United Kingdom 2016.09 - 2021.05
Skills
- Decision-Making aptitude
- Tactful communications
- Successful up-selling
- Strategic selling techniques
- Time optimisation
- Initiative taking
- Strong empathy
- Cash handling
- Visual merchandising
Affiliations
- Swimming.
- Reading.
- Music.
Accomplishments
I received the 'HB Hero' employee recognition award whilst working at Home Bargains by demonstrating excellent customer service, hard work and remarkable dedication.
Accomplished training in swim safety which includes CPR and rescue training for those struggling in water, I achieved this at the age of 15 whilst participating in my swimming club.
Languages
English
Native
German
Beginner
References
References available upon request.
Participation
I also volunteered at bake sales to gain sales experience and charity runs within my school and I participated in multiple active sports clubs like Birtley running club and swimming.
Timeline
Bachelor of Science - Criminology
Northumbria University
2023.09 -
Bachelor of Science - Criminology
Northumbria University
2023.09 -
Sales assistant
Home Bargains
2023.07 - Current
Retail Assistant
Primark
2022.06 - 2022.12
GCSEs -
Oxclose Community Academy
2016.09 - 2021.05