Kiran Gautam
London
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
2
2
years of professional experience
Work history
Waitress assistant
Hotel Guru Grand
Pokhara, Nepal
11.2022 - 04.2025
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Followed health regulations whilst handling food, promoting safe practices.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Facilitated smooth operations by setting up tables and booths.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Maintained cleanliness in serving and dining area for hygienic environment.
Waitress
Guru Grand Hotel Pvt. Ltd.
Pokhara
01.2024 - 01.2025
- Served food and beverages in a busy restaurant environment
- Handled customer orders and payments
- Maintained cleanliness and supported kitchen staff
Education
MSc - Management
Professional Training - Basic Course in Tally, MS Word, Excel, PowerPoint
Genius Computer Centre
01.2021 - 03.2021
Skills
- Strong customer service and communication
- Organized and dependable under pressure
- Knowledge of hospitality and housekeeping standards
- Fluent in English, Nepali, and Hindi
- Flexible with availability for shifts and weekends
- Bill calculation efficiency
- Cleaning procedures competence
References
Available on request
Timeline
Waitress
Guru Grand Hotel Pvt. Ltd.
01.2024 - 01.2025
Waitress assistant
Hotel Guru Grand
11.2022 - 04.2025
Professional Training - Basic Course in Tally, MS Word, Excel, PowerPoint
Genius Computer Centre
01.2021 - 03.2021
MSc - Management
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