Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Lola Blackshaw

Holywell

Summary

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Overview

4
4
years of professional experience

Work history

Waitress assistant

Mowgli
Chelmsford, Essex
02.2025 - Current
  • Assisted in delivering exceptional customer service by promptly addressing customer inquiries and needs.
  • Collaborated with waitstaff to ensure seamless communication and efficient service during busy shifts.
  • Maintained cleanliness and organisation of dining areas, contributing to a welcoming atmosphere for guests.
  • Trained new staff members on standard operating procedures and best practices for service excellence.

Waitress

Lola and Suggs beach cafe
Holywell
05.2022 - Current
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Prepared tables for guests and reset tables between customers.
  • Verified completed orders and served guests at tables.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Accurately took orders, making menu recommendations as appropriate.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.

Education

NVQ Level 3 - Health and social care

Cheshire college south and west
Chester
08.2024

GCSEs - Maths

Cheshire college south and west
Cheshire
08.2023

GCSEs - Health and social care

Ysgol glan clwyd
St Asaph
08.2022

GCSEs - Chemistry

Ysgol glan clwyd
St Asaph
08.2022

GCSEs - Welsh Baccalaureate

Ysgol glan clwyd
St Asaph
08.2022

GCSEs - Welsh

Ysgol glan clwyd
St Asaph
08.2022

Paramedic Science

Anglia Ruskin University
Essex
09.2024 -

GCSEs - English

Ysgol glan clwyd
St Asaph
08.2022

Skills

  • Outstanding customer service
  • Table service
  • Table serving
  • Barista experience
  • Efficient under pressure
  • Upbeat, outgoing and positive
  • Opening and closing procedures
  • Order taking
  • Menus and specials
  • Table check-ins
  • Strong communication
  • Health and Safety awareness
  • Verbal communication
  • Effective customer upselling
  • Social distancing policy enforcement
  • Courteous

Languages

Welsh
Proficient
C2

Timeline

Waitress assistant

Mowgli
02.2025 - Current

Paramedic Science

Anglia Ruskin University
09.2024 -

Waitress

Lola and Suggs beach cafe
05.2022 - Current

NVQ Level 3 - Health and social care

Cheshire college south and west

GCSEs - Maths

Cheshire college south and west

GCSEs - Health and social care

Ysgol glan clwyd

GCSEs - Chemistry

Ysgol glan clwyd

GCSEs - Welsh Baccalaureate

Ysgol glan clwyd

GCSEs - Welsh

Ysgol glan clwyd

GCSEs - English

Ysgol glan clwyd
Lola Blackshaw