Harry O'Dowd
Evesham,Worcestershire
Summary
Driven individual with proven ability to lead teams and manage operations to achieve company goals. Demonstrates expertise in strategic planning and staff development, coupled with strong interpersonal and problem-solving skills. Ready to make significant impact in a managerial front of house role.
Overview
11
11
years of professional experience
Work history
Assistant General Manager
Flight Club Darts
Cheltenham, Gloucestershire
2021.08 - 2022.07
- Streamlined operational processes to support increased customer satisfaction.
- Coordinated marketing efforts to aid in enhancing brand visibility.
- Fostered a collaborative work environment through regular team-building exercises.
- Ensured compliance paperwork was consistently maintained and up to date.
- Conducted monthly stock takes and prepared comprehensive reports.
- Oversaw HR management within the venue, handling recruitment, disciplinary actions, and dismissals.
Duty Manager
Flight Club Darts
Birmingham
2019.06 - 2021.08
- Assisted opening team in welcoming Flight Club Darts to Birmingham.
- Conducted training sessions for new employees to enhance team skills.
- Supported promotional initiatives to increase footfall during off-peak hours.
- Oversaw daily operations by managing staff and delegating tasks effectively.
- Managed front-of-house operations to ensure high service standards.
Assistant Restaurant Manager
Gourmet Burger Kitchen
Birmingham
2018.07 - 2019.06
- Assisted in meeting targets with precision and effectiveness.
- Completed stock reports accurately and on time.
- Provided cover for manager during maternity leave.
- Facilitated EHO visits smoothly.
Food and Beverage Assistant Manager
Greene King
Birmingham
2017.06 - 2018.07
- Prepared weekly rotas for efficient staff utilisation.
- Handled cash transactions accurately maintaining trustworthiness among patrons,.
- Recommended menu changes to head chef for increased sales.
- Assisted in hiring process, selecting highly skilled and motivated individuals.
Food and Beverage Supervisor
Fazeley Studios
Bimingham
2016.06 - 2017.06
- Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
Food and Beverage Assistant
Hilton Birmingham Metropole
Birmingham, West Midlands
2011.11 - 2016.03
- Ensured prompt bill generation and collection preventing delays.
- Checked food quality before serving safeguarding diner's experiences.
- Handled cash transactions accurately for seamless payment process.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
Skills
Personal License Holder
Timeline
Assistant General Manager
Flight Club Darts
2021.08 - 2022.07
Duty Manager
Flight Club Darts
2019.06 - 2021.08
Assistant Restaurant Manager
Gourmet Burger Kitchen
2018.07 - 2019.06
Food and Beverage Assistant Manager
Greene King
2017.06 - 2018.07
Food and Beverage Supervisor
Fazeley Studios
2016.06 - 2017.06
Food and Beverage Assistant
Hilton Birmingham Metropole
2011.11 - 2016.03