Peter Molnar
London,Waltham Forest
Summary
An ambitious and experienced professional, looking to change career path. Have worked in the hospitality sector for over 10 years for various companies, developing skills from waiter all the way to restaurant management. Driven individual with strong problem-solving abilities and hands-on skills in electrical systems, basic wiring and installation. Dedicated to continuous learning and improvement. Seeking to transition into the role of Electrician where these skills can be applied.
Overview
5
5
years of professional experience
Work history
Assistant General Manager
Pho
London, Greenwich
2024.11 - Current
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Implemented hygiene regulations to maintain a clean and safe environment.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Ensured compliance with health and safety standards at all times.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Maintained high standards of customer service by handling complaints professionally.
Shift Manager/Supervisor
Honest Burgers
London
2023.09 - 2024.11
- Dealt with customer complaints and rectified product and service issues.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed inventory and stock movements, took part in stock ordering
- Managed day to day operations of the business
- Aided and training and development of new staff members
Assistant General Manager
Marugame Udon
London
2022.09 - 2023.08
- Day to day hands on customer experience management, being the role model in every possible operational task
- Assisted store manager to develop action plans to increase performance and exceed KPIs.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Monitoring customer satisfaction through Feed it Back and Google
- Increased average Guest Satisfaction Score from 76 to 85, increased Google rating from 4 to 4.3 stars
- Maximizing sales through staff training, product knowledge, local marketing and upselling.
- Stock management within company standards including ordering, accepting deliveries, invoice logs and approval, stock counting and waste management and reconciliation.
- Developed a strategy that lowered inventory levels by creating accurate ordering tools, upskilling and training management members on the importance of waste control.
- Reduced waste by 1% compared to previous half-year, increased sales by 5-10% and GP by 1.5-2% compared to previous year.
- Took part in disciplinary processes in both note-taking and leading capacity
Assistant Manager
Nando's
London, Greenwich, The o2
2021.11 - 2022.09
- Worked closely with manager responsible for Staffing levels and Sales Forecast to maximise efficiency with inventory stocking.
- Responsible for daily/weekly stock counts and reconciliation
- In charge of all stock related tasks for the restaurant
- Ensuring all paperwork is done on time and correctly
- Stick adherence to company standards and laws
- Compliance to mystery audits, internal audits and EHO
- Recognize and Reward
- Performance management of team, 1-1s, personalized training and development plans to bring out the best in each individual
- SMART objectives
- Creating a safe and positive working environment for the benefit of our team and customers alike
- Dealing with customer complaints and comments in an effective, professional and prompt manner
Skills
- Food Safety Level 3
- Personal License Holder
- Fire Safety Training
- Health and Safety Level 2
- First Aid
- Workday, Fourth and Deputy for rota management
- Kitchen Cut, Procure Wizard and Marketman for stock management
- Pronett for maintenance management
- C&G 2365 - 03
- C&G 2382 - 26
- C&G 2383 - 10
- C&G 2391 - 52
Languages
English
Advanced (C1)
Hungarian
Native
Timeline
Assistant General Manager
Pho
2024.11 - Current
Shift Manager/Supervisor
Honest Burgers
2023.09 - 2024.11
Assistant General Manager
Marugame Udon
2022.09 - 2023.08
Assistant Manager
Nando's
2021.11 - 2022.09