Kimberly Wood

Company Director of a family owned house building firm.

• Organizing different trades for different stages of the build
• Obtaining quotes and drawings from suppliers to ensure time frames are met
• Ensuring materials are picked up or delivered in a timely manner so schedules are met
• Problem solving
• Communicating with suppliers, trades and customers
• Quality control on site
• Ensuring administration work is kept up-to-date including spreadsheets

Providing all types of administration work to companies in the construction industry including invoicing, obtaining quotes, dealing with suppliers and other trades.

• Provided high-quality support across administrative tasks of end-to-end sales.
• Maintained sales documentation and customer records in company database.
• Updated sales records promptly and precisely for reliable reporting.
• Provided reliable administrative support for improved sales team efficiency.
• Processed customer information safely and confidentially for continued compliance with data protection regulations.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Collaborated with different departments to maintain positive rapport and smooth workflow.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
• Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
• Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
• Updated product labelling and pricing to reflect discounts and offers.
• Operated cash registers with accuracy and processed cash and card transactions.
• Processed returned or exchanged items and provided refunds to customers.
• Assisted customers in locating specific items to boost satisfaction.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.