Kim Rayfield
Gillingham ,Kent
Summary
Hard-working Team Leader with [Number] years of experience in [Type] environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
11
11
years of professional experience
Work history
Team leader
Coop
Gillingham , Kent
2017.03 - Current
- Reduced staff turnover with an effective motivation strategy.
- Monitored daily operations whilst reducing operational cost significantly.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Running the store weekly, which included opening and closing of store .
- Stock date checking and rotation .
- Store rotas in manger's absence .
- Taking in delivery's and putting stock out .
- Managing multiply online orders .
Sales advisor
Peacocks
Gillingham , Kent
2014.09 - 2017.03
- Delivered excellent customer service by addressing and resolving queries.
- Resolved customer complaints swiftly, maintaining company reputation.
- Boosted brand reputation with demonstration of product knowledge.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Monitored and refreshed displays to attract customers.
- Maintained clean, organised retail environment to enhance shopping experience.
- Suggested suitable products to customers for enhanced shopping experience.
- Assisted in stock taking for accurate inventory management.
Education
NVQ Level 2 - Retail
LCCI
2003-09
Skills
- Communication excellence
- Decisive decision-making
- Goal setting expertise
- Knowledge sharing
- Change management experience
- Constructive criticism
- Agile methodology understanding
- Leadership proficiency
- Decision-Making autonomy
- Productivity improvement strategy
- Risk assessment knowledge
- Policy implementation and enforcement
- Expertise in relevant software
- Delegation mastery
- Crisis handling acumen
- Budgeting proficiency
- Stock management
- Issue resolution
- KPI management
Timeline
Team leader
Coop
2017.03 - Current
Sales advisor
Peacocks
2014.09 - 2017.03
NVQ Level 2 - Retail
LCCI