Olivia Dahl
Sidmouth,Devon
Summary
Dynamic and versatile professional with extensive experience in food service, management, and customer relations. Demonstrates exceptional skills in communication, team management, and leadership, with a proven track record in shift management and staff supervision. Adept at utilising Microsoft Word and Excel for business analysis and KPI tracking. Experienced in dementia care and medication administration, showcasing a compassionate approach to healthcare. Committed to delivering excellence in fast-paced environments, with a focus on risk assessment and constructive criticism. Career goals include advancing into senior management roles within the hospitality or healthcare sectors.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work history
Team Leader
Rethink Mental Illness-Newton Poppleford
2025.04 - 2026.04
- Implemented new working methods which improved overall efficiency of the team operations.
- Fostered a high-performing environment to drive productivity and quality.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Reduced staff turnover with an effective motivation strategy.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Activities Support Worker
Doveleigh Care Limited-Sidmouth, Devon
Sidmouth, Devon
2024.05 - 2026.04
- Coordinate activities
- Cleanliness
- Manage lunch for residents
- Operations
- Planning
- Manage events
- Safety training (Fire, Infections, Alzheimer’s & Dementia, Activities of Daily Living)
Memory Care Coordinator
Atlas Senior Living-Saint Petersburg, FL
Saint Petersburg, FL
2023.04 - 2023.09
- Manage Memory Care unit
- Coordinate activities
- Cleanliness
- Manage staff breaks
- Manage lunch and dinner for residents
- Operations
- Planning
- Manage events
- Safety training (Fire, Infections, Alzheimer’s & Dementia, Hurricane, Activities of Daily Living)
Ghost Host
Ghosts and Gravestones-Saint Augustine, FL
Saint Augustine, FL
2022.08 - 2023.03
- Tell ghost stories
- Safety
- Guest interactions
Key Holder
Ecco Retail, LLC-Saint Augustine, FL
Saint Augustine, FL
2021.07 - 2022.08
- Sales
- Training
- Managing the team
- Inventory
- Opening/Closing
- Analyzing business reports
- Paperwork
- Handling cash
- Visual Marketing
- Packing and Shipping Orders up to ECCO standard
- Greeting customers and creating connections to further sales
- Using assertive, non-aggressive steps of selling to create a compelling sale for the store
- Leading the team during Sales Leadership roles
- Educate customers about the shoes, teach them about the different technologies used to create the shoes as well as how the shoes are made for quality and comfort
- Daily deposits
- Nightly Audit paperwork
- Safe Log Accounting
- Driving the team to their best everyday when selling
- Link Selling
- Visual Marketing (window displays, holiday marketing, etc.)
- Operational duties (supplies orders, product requests each week for the product we need to be replenished with)
- Checking and staying up to date with weekly deals and promotions (Outlet store)
- Handle emails to and from Headquarters regarding various matters (Deposits, Product, monthly goals, etc.)
- Staying on track with monthly goals for the team!
- Creating a welcoming atmosphere for the team and customers alike!
Tutor
CogniTutor-Saint Augustine, FL
Saint Augustine, FL
2021.06 - 2022.01
- Teach math, english, history, and reading to two students (5th grade and 9th grade)
- In home sessions
- Weekly sessions
- Most Students in the company are part of the foster system, special care has to be taken when tutoring
Server
Pizzalley’s Chianti Room-Saint Augustine, FL
Saint Augustine, FL
2021.01 - 2021.07
- Create an enjoyable environment for every guest
- Anticipate the needs and desires of customers
- Provide service in a timely manner
- Taking orders
- Using a POS system
- Handling cash and/or debit/credit cards
Hostess/Takeaway
Outback Steakhouse-Saint Augustine, FL
Saint Augustine, FL
2020.10 - 2021.01
- Sanitizing
- Greeting guests
- Handling Cash/Credit transactions
- Bussing tables
- Taking to-go orders
- Checking bags
- Delivery Driving
- Make each guest feel welcome
Sales Associate
Earthbound Trading Company-Saint Augustine, FL
Saint Augustine, FL
2019.10 - 2019.11
- Aided in customer service for a seasonal part time job. Made sure all customers were finding their items well and made conversation within the store to promote a friendly attitude for the store.
Shift Leader/Service Champion/Food Champion
Taco Bell-North Port, FL
North Port, FL
2018.10 - 2019.07
- Take orders quickly and cash out drive thru
- Make food
- Prep food
- Counts (Inventory)
- Lead team
- Dishes
Food Promoter & Server
Armour Vienna Sausage-Pennsylvania
, Pennsylvania
2016.06 - 2017.07
- This was a seasonal employment opportunity of a traveling Food Promotion & Service. I learned how to handle a fast pace environment and customer service with respect, patience and quality.
Education
Master's degree - Animal Behavior
University of Exeter
Exeter 9 2023 - 10 2024
Bachelor's degree - Psychology
Flagler College
Saint Augustine, FL 8 2019 - 12 2022
High school or equivalent - General Education
North Port High School
North Port, FL 09/2015 - 05/2019
Skills
- Food Prep
- Microsoft Word
- Food Service
- Theatre
- Merchandising
- Computer Skills
- Customer Service
- Serving Experience
- Marketing
- Dementia care
- Communication Skills
- Shift Management
- Management Experience
- Band / Color Guard
- Business Analysis
- Busser
- Psychology
- Host/Hostess
- Front Desk
- POS
- Dance
- Team Management
- Cashiering
- Leadership
- Cash Handling
- Restaurant Experience
- Management
- Fast Food
- Tutoring
- Team Member
- Medication administration
- Delivery Driver Experience
- Risk assessment knowledge
- Communication excellence
- Constructive criticism
- Tolerance and patience
- Microsoft Excel
- Training and Development
- Staff supervisions
- KPI tracking
Accomplishments
Published author of research article
Timeline
Team Leader
Rethink Mental Illness-Newton Poppleford
2025.04 - 2026.04
Activities Support Worker
Doveleigh Care Limited-Sidmouth, Devon
2024.05 - 2026.04
Memory Care Coordinator
Atlas Senior Living-Saint Petersburg, FL
2023.04 - 2023.09
Ghost Host
Ghosts and Gravestones-Saint Augustine, FL
2022.08 - 2023.03
Key Holder
Ecco Retail, LLC-Saint Augustine, FL
2021.07 - 2022.08
Tutor
CogniTutor-Saint Augustine, FL
2021.06 - 2022.01
Server
Pizzalley’s Chianti Room-Saint Augustine, FL
2021.01 - 2021.07
Hostess/Takeaway
Outback Steakhouse-Saint Augustine, FL
2020.10 - 2021.01
Sales Associate
Earthbound Trading Company-Saint Augustine, FL
2019.10 - 2019.11
Shift Leader/Service Champion/Food Champion
Taco Bell-North Port, FL
2018.10 - 2019.07
Food Promoter & Server
Armour Vienna Sausage-Pennsylvania
2016.06 - 2017.07
Master's degree - Animal Behavior
University of Exeter
9 2023 - 10 2024
Bachelor's degree - Psychology
Flagler College
8 2019 - 12 2022
High school or equivalent - General Education
North Port High School
09/2015 - 05/2019