Kieran Neilson
Cambridge,United Kingdom
Summary
History Graduate with significant retail experience across clothing, grocery, and sports sectors. Demonstrated adaptability in high-pressure environments, including pandemic conditions and peak holiday periods. Seeking to apply experience and customer service skills in a new setting.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Customer Assistant
VUE Cinemas
Norwich, Norfolk
2024.09 - 2026.06
- Ensured compliance with health and safety regulations on the work premises at all times.
- Provided excellent customer service to ensure repeat business.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash and card payments with accuracy.
- Increased sales through suggestive selling techniques.
Security
ASDA
Norwich, Norfolk
2023.11 - 2024.06
- Closely monitored CCTV - preventing as well as deterring thieves. Also had the responsibility of opening/closing the PFS (Petrol Fueling Station), locking up and opening the store itself, and ensuring all Health & Safety protocols were being followed.
Customer Assistant (Dairy)
Tesco
Cambridge
2023.01 - 2023.08
- Replenished meats, cheeses, and dairy products during night shifts after store closure to ensure product availability for customers.
Sales Assistant
USC
Cambridge
2022.05 - 2022.12
- Worked closely as a team to ensure customers were not left unsatisfied, using radios to communicate efficiently. Engaged closely with customers, helping with changing rooms and correct shoe sizes.
Customer Assistant (Produce)
Tesco
Cambridge
2018.04 - 2022.05
- Replenished fruit and vegetable stock, maintaining freshness through proper date rotation.
Education
Bachelor of Arts - History
University of East Anglia
Norwich, Norfolk 2023.09 - 2026.06
Access to HE Diploma - Humanities and Social Sciences
Cambridge Regional College (CRC)
Cambridge 2022.09 - 2023.06
GCSE -
Bottisham Village College
Cambridge, Cambridgeshire 2012.09 - 2017.07
Skills
- Point of sale
- Sales
- Customer Interaction
- Retail software proficiency
- Technological literacy
- English
- Punctuality
- Fast Learner
Affiliations
- My main hobbies are football and anything history related. I currently run a TikTok channel with over 600,000 followers, posting history related clips.
Timeline
Customer Assistant
VUE Cinemas
2024.09 - 2026.06
Security
ASDA
2023.11 - 2024.06
Bachelor of Arts - History
University of East Anglia
2023.09 - 2026.06
Customer Assistant (Dairy)
Tesco
2023.01 - 2023.08
Access to HE Diploma - Humanities and Social Sciences
Cambridge Regional College (CRC)
2022.09 - 2023.06
Sales Assistant
USC
2022.05 - 2022.12
Customer Assistant (Produce)
Tesco
2018.04 - 2022.05
GCSE -
Bottisham Village College
2012.09 - 2017.07