Alfie Tapsell

• Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
• Increased sales through upselling and cross-selling products to meet customer needs.
• Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
• Streamlined the checkout process for faster transactions, enhancing overall customer experience.
• Built strong relationships with customers by providing personalized recommendations and attentive service.
• Educated customers on product features and benefits, guiding them towards informed purchasing decisions.
• Delivered timely responses to customer inquiries via phone or email communication channels.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Increased sales through effective product recommendations and upselling techniques.
• Maintained a clean and organized store environment for optimal customer experience.
• Collaborated with team members to achieve monthly sales targets and improve overall store performance.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
• Contributed to the development of promotional strategies that successfully attracted new customers.
• Conducted regular staff training sessions on product knowledge, sales techniques, and customer service best practices.
• Supported management in implementing new policies and procedures for increased efficiency within the store operations.
• Stayed up-to-date with industry trends, ensuring relevant products were stocked to meet changing consumer demands.
• Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.

Crew Member McDonald's, Sutton, Surrey

• Drove team success by completing jobs quickly and accurately.

• Corrected issues efficiently to maintain productivity goals.

• Looked for ways to go above and beyond job requirements. Worked hard to learn all required tasks quickly to maximise performance.

• Completed closing and shift change tasks in full to promote store efficiency.

• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

• Completed additional learning opportunities to advance knowledge as senior team member.

• Cleaned and stored tools within efficient time.