Sarah-Jade Higerty
Coulsdon
Summary
Proactive Customer Assistant with a focus on delivering exceptional service and building strong customer relationships. Skilled in addressing diverse customer needs and resolving complex issues to enhance store operations and customer satisfaction. Committed to upholding high standards in collaborative environments.
Overview
11
11
years of professional experience
Work History
Customer Assistant
Vue Grants Croydon
Croydon, Surrey
12.2021 - 04.2026
- Assisted customers daily by providing tailored product information and service to enhance customer satisfaction
- Trained new hires on tills and concessions to streamline operations and enhance team efficiency
- Ensured compliance with food and safety practices to maintain high standards and customer trust
- Completed end-of-day procedures for concessions efficiently and accurately
Packer
Waitrose
Coulsdon, Surrey
10.2020 - 03.2022
- Scanned items and organised into correct crates, ensuring accuracy under time constraints.
Supermarket Assistant
Woolworths
Hornsby, New South Wales
04.2020 - 08.2020
- Assisted customers by answering queries, showing them to stock locations and managing complaints.
- Assisted customers in locating products throughout the store, enhancing the shopping experience.
- Organised and replenished shelves to maintain stock levels and enhance customer access.
- Replenished items and organised displays to keep stock looking professional.
- Checked product codes in meat and dairy departments to ensure freshness and compliance.
Warehouse Assistant
Impact Posters
Thornleigh, New South Wales
10.2019 - 01.2020
- Prepared and packaged mugs for delivery, maintaining high quality standards.
- Filled event bins and ensured correct packaging for safe transport.
- Maintained cleanliness and organisation of warehouse to support efficient operations.
Night Staff Worker
Morrisons
Caterham, Surrey
07.2016 - 06.2019
- Obtained first aid certification to ensure readiness for emergency situations.
- Followed company, safety and performance requirements at all times.
- Kept work areas organised and clean for a professional appearance.
- Completed all work within agreed timeframes, without assistance and to high-quality standards.
- Stacked Health and Beauty sections to maintain organisation and product accessibility.
Customer Service Assistant/Duty Manager
Morrison’s/My Local
South Croydon, Surrey
12.2014 - 06.2016
- Addressed customer inquiries and resolved issues to improve service quality.
- Maintained store organisation and efficiency to enhance customer experience.
- Processed cash transactions accurately to ensure smooth checkout operations.
- Opened and closed store, ensuring security and readiness for operations.
- Taking stock of deliveries.
Education
A-levels - Travel and Tourism, Psychology, Sociology
Reigate Sixth Form College
GCSEs - English Literature, English language, Additional Science, RE, Maths, Spanish, Citizenship (short course), Geography
Woodcote High School
Skills
- Customer Service
- Point of sale
- Cash handling
- Inventory management
- Admin
- Employee training
- Microsoft Office
Personal Information
Hobbies: Travel has become a passion of mine. For 14 months, I took some time out to travel to Thailand, Bali and Australia, where I took advantage of my one year work visa to secure employment as well as travel around the east coast., Outside of work and travel, I enjoy reading, diamond art and fitness.
References
Available upon request
Timeline
Customer Assistant
Vue Grants Croydon
12.2021 - 04.2026
Packer
Waitrose
10.2020 - 03.2022
Supermarket Assistant
Woolworths
04.2020 - 08.2020
Warehouse Assistant
Impact Posters
10.2019 - 01.2020
Night Staff Worker
Morrisons
07.2016 - 06.2019
Customer Service Assistant/Duty Manager
Morrison’s/My Local
12.2014 - 06.2016
A-levels - Travel and Tourism, Psychology, Sociology
Reigate Sixth Form College
GCSEs - English Literature, English language, Additional Science, RE, Maths, Spanish, Citizenship (short course), Geography
Woodcote High School