Kiera Savage
Minehead,Somerset
Summary
I am a happy outgoing person who is hardworking, approachable, a quick-learner and I am able to work as a part of a team due to working as both team member and shift manager. I am confident and can bring strong leadership as I am able to deal with communicating with both my team and guests resolving issues with both to the best level possible. I am able to take on new challenges and learn new skills efficiently to deliver a high quality outcome while making sure my venue can run smoothly.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Shift manager
Butlins
Minehead, Somerset
2025.05 - Current
- Created training days for team on product knowledge, steps of service and enhancing their skills which resulted in better guest interactions and service.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Created fair rosters that respected team and the business needs, while making sure they have allocated days off and holidays.
- Completed weekly stock takes and ordering helping the venue run smoothly.
- Motivated employees, by using incentives, to achieve sales targets and higher NPS scores.
- Resolved guest complaints promptly to maintain high service standards.
- Trained new hires and set up mentoring relationships to drive team
- performance.
- Ensured health and safety measures in line with company regulations.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Front of house team member
Butlins
Minehead, Somerset
2022.03 - 2025.05
- Working on a bar making drinks and taking orders either during a busy rush or during a quieter shift, while keeping a calm and collected manner while not making any major mistakes.
- Using tills to take food/drink orders and cash handling.
- Running food and learning different meals off the menu, while keeping guest satisfaction up due to answering any difficult questions.
- Customer service and being able to interact with them based on their needs and making sure they feel welcomed and helped in the restaurant
- Being able to communicate with my managers and team members during a busy rush to make sure everything runs smoothly.
Housekeeping cleaner
Northfield aHotel
Minehead, Somerset
2020.02 - 2020.03
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Interacted positively and professionally with residents, maintaining service standards.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Provided high-quality cleaning services on 5-10 rooms daily, working efficiently to meet timeframe demands.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframe
Education
GCSEs -
West Somerset College
Minehead, Somerset 2019.09 - 2021.05
Skills
- Workforce scheduling
- Guest orientated
- Time efficiency
- Resilience under pressure
- Health and Safety Compliance
- Communication
- Chemical safety
- Flexibility
- Initiative taking
- Self motivated
- Decision making
Timeline
Shift manager
Butlins
2025.05 - Current
Front of house team member
Butlins
2022.03 - 2025.05
Housekeeping cleaner
Northfield aHotel
2020.02 - 2020.03
GCSEs -
West Somerset College
2019.09 - 2021.05