Kiera Moore
Glan Conwy ,Conwy
Summary
Dedicated and customer-focused individual with excellent communication skills and a high standard of personal presentation. Adaptable under pressure, skilled in teamwork, problem-solving, and task organisation. Experienced in first aid and emergency response, committed to maintaining safety and delivering exceptional service while continuously striving for professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Leisure centre assistant
Ffit Conwy
Llandudno, Conwy
10.2023 - Current
- Oversaw daily operations as duty officer, managing staff and ensuring compliance with health and safety standards.
- Directed swimming lesson programmes, enhancing water confidence in participants of varying abilities.
- Coordinated reception activities including member check-ins and bookings, while addressing customer inquiries with professionalism.
- Ensured safety of pool users by effectively managing lifeguard duties and responding to incidents promptly.
Hospitality team member
Y Clwb
Glan Conwy, Conwy
05.2019 - Current
- Provided customer support by delivering friendly and efficient service behind the bar.
- Assisted in daily operations by supervising staff, managing cash, and maintaining stock levels.
- Addressed customer inquiries and issues professionally to ensure positive experiences.
- Ensured cleanliness and safety while adhering to licensing regulations.
- Supported scheduling and inventory management tasks as well as general administration.
Education
Diploma of Higher Education - Travel & Tourism
Coleg Llandrillo
Rhos-on-SeaSkills
- Excellent verbal and written communication
- Customer-focused and friendly approach
- Strong teamwork and collaboration
- Problem-solving and conflict resolution
- Adaptable and able to work under pressure
- High standards of personal presentation
- First Aid & emergency response
- Time management and organisation
Certification
- Level 3 Leisure Management
- Swimming Pool Technical Operators
- SEQ Level 2 Teaching Swimming
- Rookie Lifeguard Instructor
- NPLQ
Languages
English
Fluent
Welsh
Intermediate
Timeline
Leisure centre assistant
Ffit Conwy
10.2023 - Current
Hospitality team member
Y Clwb
05.2019 - Current
Diploma of Higher Education - Travel & Tourism
Coleg Llandrillo