Benjamin Jacobs
Radlett,Hertforshire
Summary
I have worked in a field where listening and understanding customer needs are vital to find the correct solution.
This has led to me developing strong communication and customer service skills, and has allowed me to experience having to do multiple tasks and handle challenging situations.
Dedicated to ensuring customers have the best experience possible, and always happy to have a conversation with them, and put smiles on their face.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Leisure centre assistant
Furzefield Leisure Centre
Potters Bar, Hertfordshire
07.2024 - 04.2025
Responsible for maintaining the leisure centre, including ensuring the centre is clean and presentable for customers and lifeguarding the pool, whilst communicating regularly with customers.
WORK EXPERIENCE
Player+
London, City of London
07.2024 - 07.2024
In this week-long work experience, I looked at customer intent, as well as market research and public speaking through delivering a presentation.
Receptionist
North West London Physiotherapy Clinic
Edgware, Barnet
07.2023 - 08.2023
I worked here briefly as cover, but I used a booking system, spoke to customers both in person and on the phone, and used problem solving skills to find the best solution for them.
Education
Pearson BTEC Level 3 Extended Diploma - Business
Yavneh College
Borehamwood, Hertfordshire 09/2023 -
GCSEs - History, Religious Studies, Spanish, Maths, Combined Science, English Literature+Language, Geography
Yavneh College
Borehamwood, Hertfordshire 09/2021 - 06/2023
Skills
- Communication
- Interpersonal skills
- Listening skills
- Organisational skills
- First Aid Training
- CPR Training
- Resilience
- Problem Solving
Affiliations
- Running a news page for a youth football team
- Swimming
- Learning Spanish
Certification
National Pool Lifeguard Qualification certified by the Royal Life Saving Society (July 2024)
Languages
Spanish
Intermediate
Accomplishments
Sixth Form Prefect at Yavneh College
Timeline
Leisure centre assistant
Furzefield Leisure Centre
07.2024 - 04.2025
WORK EXPERIENCE
Player+
07.2024 - 07.2024
Receptionist
North West London Physiotherapy Clinic
07.2023 - 08.2023
Pearson BTEC Level 3 Extended Diploma - Business
Yavneh College
09/2023 -
GCSEs - History, Religious Studies, Spanish, Maths, Combined Science, English Literature+Language, Geography
Yavneh College
09/2021 - 06/2023
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