Kieden Carter
Birmingham
Summary
Adaptable and results-driven professional with experience in estate agency, sales and customer service. Strong communication, organisation and problem-solving skills, with a growing focus on data and business analysis.
Overview
6
6
years of professional experience
Work history
Estate Agent (Sales & Lettings)
Martin & Co Estate Agency
Birmingham
2025.09 - 2026.08
- Manage buyer and tenant enquiries, identify requirements and arrange viewings.
- Conduct property viewings, present key features and follow up with applicants.
- Provide landlords with feedback on viewings, offers and market interest.
- Support negotiations and progression while keeping clients updated.
- Maintain accurate CRM records and manage priorities in a fast-paced branch.
Independent Online Sales Representative
Online
2021.01 - 2025.04
- Build client relationships through tailored communication and product recommendations, contributing to repeat business and sales targets.
- Handle enquiries, resolve complaints and provide solutions that balance customer needs with commercial objectives.
- Manage the sales process independently, including follow-up, negotiation and after-sales support.
Crew Member
McDonald's
2021.01 - 2025.01
- Delivered consistent customer service in a high-volume environment while maintaining speed, accuracy and professionalism.
- Trained and supported new team members, helping maintain service and performance standards.
- Handled transactions, resolved customer issues and managed multiple priorities during peak periods.
Education
Business and Finance Certificate - Customer Service, Marketing, Promoting a Brand
University College Birmingham
GCSEs - English, Maths and Science
Erdington Academy
Skills
- Residential sales and lettings
- Property viewings and follow-up
- Landlord and applicant communication
- Sales, negotiation and objection handling
- Customer relationship management
- Offer handling and progression
- Diary, CRM and appointment management
- Complaint resolution and problem solving
- Time management and prioritisation
- Local market knowledge and digital literacy
ADDITIONAL INFORMATION
- Full UK driving licence
- Own vehicle and flexible for viewings
- References available on request
Timeline
Estate Agent (Sales & Lettings)
Martin & Co Estate Agency
2025.09 - 2026.08
Independent Online Sales Representative
Online
2021.01 - 2025.04
Crew Member
McDonald's
2021.01 - 2025.01
GCSEs - English, Maths and Science
Erdington Academy
Business and Finance Certificate - Customer Service, Marketing, Promoting a Brand
University College Birmingham