Kian Hammond
Southampton,Hampshire
Summary
Organized, results-oriented professional with exceptional communication and relationship-building skills. Proven track record in team leadership, adapting quickly to new environments and processes to drive outstanding results. Strong multitasking and prioritization abilities, with experience in organizing, training, and monitoring teams effectively.
Overview
4
4
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work history
Deputy Manager
Tenpin Southampton
Southampton
2024.10 - 2026.02
- Assumed day-to-day responsibility for the management of the centre
- Provided support to all departments where required
- Managed training and recruitment of new staff members
- Assisted with the training and recruitment of new managers
- Ensured that all areas of compliance were adhered to, such as food safety and licencing requirements
- Worked with the General Manager to implement new processes to improve efficiency
- Kept strong controls in order to limit stock loss, and cash variances
- Handled large amounts of cash in an efficient, and safe manner
- Completed weekly line cleans in order to ensure safety and satisfaction from customers
- Deputised in absence of the General Manager
- Permanent
Cadet Force Adult Volunteer
Army Cadet Force
Southampton
2022.12 - 2026.02
- Arranged the training programme to determine that the team of instructors were delivering the correct information to cadets in a timely manner
- Delivered the Army Cadet Syllabus to cadets to allow them to progress further in their own abilities
- Took control of my own training, including booking myself on and arranging transport to multiple different events
- Assumed the Sports Officer role to encourage cadets to take an approach into physical activity, and support various sports events
- Permanent
Assistant Manager
Tenpin Southampton
Southampton
2024.06 - 2024.10
- Managed daily operations of centre.
- Supported various departments as needed.
- Engaged with customers to enhance overall experience.
- Oversaw recruitment, selection, and training processes for new staff members.
- Ensured adherence to all policies, procedures, and standards consistently.
Unit Supervisor
Tenpin Southampton
Southampton
2022.10 - 2024.06
- Assumed day-to-day responsibility for the management of the centre
- Provided support to all departments where required
- Assisted with training and recruitment of new staff members
- Ensured that all online compliance training was completed in a timely manner
- Assisted the wider management team through a major refurbishment of the centre
Customer Service Assistant
Tenpin Southampton
Southampton
2021.11 - 2022.10
- Fulfilled a variety of roles including serving on the bar, creating and receiving bookings at reception, and managing the laser tag arena
- Took responsibility for my own training, acquiring a technician qualification, and a proficiency in the arcade
- Communicated effectively with customers to ensure that the best possible service was delivered
- Permanent
Customer Assistant
The Old Curiosity Shop
Southampton
2021.10 - 2021.11
- Handled stock and ensured the general presentation of the shop was upheld
- Handled cash stored on site to ensure there were no discrepancies
- As a keyholder, I took responsibility to ensure that the shop was opened on time to welcome any potential customers
- Part time
Education
BTEC Technical Diploma - Teamwork & Leadership
Cadet Vocational Qualification
SouthamptonA-Level - Biology
Itchen Sixth Form College
SouthamptonTechnical Diploma - Teamwork & Leadership
Cadet Vocational Qualification
SouthamptonSkills
- Food Hygiene
- Hospitality
- Team Management
- Recruitment
- Bar Work
- Cash Handling
Certification
- Emergency First Aid in the Workplace
- Personal License
Timeline
Deputy Manager
Tenpin Southampton
2024.10 - 2026.02
Assistant Manager
Tenpin Southampton
2024.06 - 2024.10
Cadet Force Adult Volunteer
Army Cadet Force
2022.12 - 2026.02
Unit Supervisor
Tenpin Southampton
2022.10 - 2024.06
Customer Service Assistant
Tenpin Southampton
2021.11 - 2022.10
Customer Assistant
The Old Curiosity Shop
2021.10 - 2021.11
BTEC Technical Diploma - Teamwork & Leadership
Cadet Vocational Qualification
A-Level - Biology
Itchen Sixth Form College
Technical Diploma - Teamwork & Leadership
Cadet Vocational Qualification