Alice Lawrenson

• Supported Registered Manager's in day-to-day operational management of the service.

• Supervised and led care staff to ensure safe, effective, and person-centred care delivery.

• Developed, implemented, and reviewed detailed care plans and risk assessments.

• Administered medication in line with policy and completed regular medication audits.

• Led infection control, medication, and nourish audits to maintain compliance standards.

• Supported preparation for mock inspections and CIA audits, ensuring inspection readiness.

• Managed challenging situations using effective de-escalation techniques.

• Promoted safeguarding, dignity, independence, and positive behavioural support strategies.

• Assisted with staff inductions, mentoring, and performance monitoring.

• Led shifts and delegated tasks to care staff.

• Administered and audited medication.

• Supported individuals with autism and learning disabilities.

• Managed incidents using de-escalation techniques.

• Mentored staff and supported inductions.

• Conducted structured staff supervisions in line with policy, supporting performance management and professional development

• Delivered direct, person-centred care to individuals with varying needs.

• Supported daily living activities and emotional wellbeing.

• Maintained accurate care records and documentation.

• Promoted safeguarding, dignity, and independence.

• Advocated for each child's needs, ensuring their well-being was prioritised.
• Actively participated in monthly team meetings contributing towards more efficient working procedures.

• Delivered high-quality customer service within a fast-paced banking environment.

• Handled sensitive financial information in line with GDPR and regulatory requirements.

• Resolved complex customer queries and complaints professionally and efficiently.

• Maintained strict confidentiality and compliance standards.

• Supported vulnerable customers with empathy and professionalism.

• Trained and mentored new staff members, supporting onboarding and competency development.

• Provided guidance on systems, procedures, and customer interaction standards.

• Contributed to team performance and service improvement initiatives.

• Delivered high-quality care and learning support in line with EYFS standards.

• Supported children's emotional, social, and developmental needs.

• Maintained safeguarding, health, and safety standards.

• Worked collaboratively with families and professionals to support positive outcomes.