Carl Pritchatt
Walsall,United Kingdom
Summary
Deputy Manager focused on fostering a positive work environment through effective mentoring and coaching. Proficient in delegation and communication, with a strong background in leadership and staff development. Committed to team collaboration and proactive task completion, ensuring high standards in all operations.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Deputy Manager
Stonegate Group
Walsall, West Midlands
05.2022 - Current
- Trained new staff on customer service protocols to improve guest experience.
- Resolved customer complaints to secure repeat business from satisfied patrons.
- Coordinated with kitchen staff for timely food delivery during peak periods.
- Monitored stock levels to prevent shortages during busy hours.
- Streamlined bar operations through efficient inventory management strategies.
- Enhanced staff performance via regular feedback sessions and training programmes.
- Scheduled weekly rosters for optimal staff allocation and resource management.
Assistant Manager
Stonegate Group
Walsall, West Midlands
06.2015 - 05.2022
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Introduced themed nights, resulting in increased patron interest.
- Implemented new cocktail recipes to enhance beverage offerings.
- Organised regular staff meetings to facilitate effective communication and goal setting.
- Delegated tasks among team members to maximise productivity.
- Conducted comprehensive training sessions to elevate staff competence.
- Enhanced team morale through consistent positive feedback and encouragement.
Team leader
Stonegate Group
Walsall, West Midlands
03.2010 - 07.2015
- Ensured compliance with all licensing laws, preserving venue's community reputation.
- Trained junior staff on pouring techniques, significantly reducing wastage.
- Managed supplier invoices, maintaining precise record keeping.
- Upheld stringent health and safety standards within workplace.
- Processed cash transactions accurately, balancing daily till with recorded sales.
- Assisted in recruitment of new bar staff members.
- Oversaw line cleaning and cellar management to ensure operational efficiency.
- Led team to achieve exceptional hospitality delivery.
Education
NVQ Level 2 - Install and support ICT
Alumwell Business College
Walsall 09.2002 - 06.2004
GCSEs - English, Maths, Science, ICT, Design Technology
Alumwell School
Walsall 09.1998 - 06.2000
Skills
- Time and task organisation
- Beer draught system maintenance
- Legislation compliance awareness
- Venue promotion techniques
- Hygiene standards compliance
- Food safety regulations
- Complaint handling expertise
- Profit margin calculation
- Alcohol laws compliance
Certification
Personal Alcohol license holder
BIIAB to sell alcohol
Accolade - Stonegate's Deputy Manager training programme
Award - Stonegate's Team Leader training programme
References
References available upon request.
Timeline
Deputy Manager
Stonegate Group
05.2022 - Current
Assistant Manager
Stonegate Group
06.2015 - 05.2022
Team leader
Stonegate Group
03.2010 - 07.2015
NVQ Level 2 - Install and support ICT
Alumwell Business College
09.2002 - 06.2004
GCSEs - English, Maths, Science, ICT, Design Technology
Alumwell School
09.1998 - 06.2000
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