Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Carl Pritchatt

Walsall,United Kingdom

Summary

Deputy Manager focused on fostering a positive work environment through effective mentoring and coaching. Proficient in delegation and communication, with a strong background in leadership and staff development. Committed to team collaboration and proactive task completion, ensuring high standards in all operations.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Deputy Manager

Stonegate Group
Walsall, West Midlands
05.2022 - Current
  • Trained new staff on customer service protocols to improve guest experience.
  • Resolved customer complaints to secure repeat business from satisfied patrons.
  • Coordinated with kitchen staff for timely food delivery during peak periods.
  • Monitored stock levels to prevent shortages during busy hours.
  • Streamlined bar operations through efficient inventory management strategies.
  • Enhanced staff performance via regular feedback sessions and training programmes.
  • Scheduled weekly rosters for optimal staff allocation and resource management.

Assistant Manager

Stonegate Group
Walsall, West Midlands
06.2015 - 05.2022
  • Coordinated team schedules to ensure optimal coverage during peak hours.
  • Introduced themed nights, resulting in increased patron interest.
  • Implemented new cocktail recipes to enhance beverage offerings.
  • Organised regular staff meetings to facilitate effective communication and goal setting.
  • Delegated tasks among team members to maximise productivity.
  • Conducted comprehensive training sessions to elevate staff competence.
  • Enhanced team morale through consistent positive feedback and encouragement.

Team leader

Stonegate Group
Walsall, West Midlands
03.2010 - 07.2015
  • Ensured compliance with all licensing laws, preserving venue's community reputation.
  • Trained junior staff on pouring techniques, significantly reducing wastage.
  • Managed supplier invoices, maintaining precise record keeping.
  • Upheld stringent health and safety standards within workplace.
  • Processed cash transactions accurately, balancing daily till with recorded sales.
  • Assisted in recruitment of new bar staff members.
  • Oversaw line cleaning and cellar management to ensure operational efficiency.
  • Led team to achieve exceptional hospitality delivery.

Education

NVQ Level 2 - Install and support ICT

Alumwell Business College
Walsall
09.2002 - 06.2004

GCSEs - English, Maths, Science, ICT, Design Technology

Alumwell School
Walsall
09.1998 - 06.2000

Skills

  • Time and task organisation
  • Beer draught system maintenance
  • Legislation compliance awareness
  • Venue promotion techniques
  • Hygiene standards compliance
  • Food safety regulations
  • Complaint handling expertise
  • Profit margin calculation
  • Alcohol laws compliance

Certification

Personal Alcohol license holder

BIIAB to sell alcohol

Accolade - Stonegate's Deputy Manager training programme

Award - Stonegate's Team Leader training programme

References

References available upon request.

Timeline

Deputy Manager

Stonegate Group
05.2022 - Current

Assistant Manager

Stonegate Group
06.2015 - 05.2022

Team leader

Stonegate Group
03.2010 - 07.2015

NVQ Level 2 - Install and support ICT

Alumwell Business College
09.2002 - 06.2004

GCSEs - English, Maths, Science, ICT, Design Technology

Alumwell School
09.1998 - 06.2000

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Carl Pritchatt