Khalida Wild
London,England
Summary
Fashion Sales professional with focus on delivering exceptional customer experiences and driving sales growth. Skilled in visual merchandising, trend analysis, and building lasting client relationships to enhance brand loyalty. Committed to creating welcoming environment that encourages repeat business and maximises revenue.
Overview
11
11
years of professional experience
Work history
Fashion Sales Associate
Aubin & Wills - John Lewis
London, England
2024.03 - 2024.09
- Delivered customer service standards to create welcoming shopping experiences
- Developed strong relationships with customers for increased brand loyalty.
- Ensured high standards of customer service, contributing to a pleasant shopping experience.
- Addressed customer complaints professionally – turning dissatisfied customers into loyal ones.
- Coordinated window displays during seasonal changes for maximum appeal.
- Utilised product knowledge to upsell items during promotional periods successfully.
- Monitored fitting rooms whilst ensuring adherence to store policies by shoppers using them.
- Improved store aesthetics with effective visual merchandising techniques.
- Assisted in inventory management tasks for seamless stock replenishment.
- Conducted daily cleaning tasks, maintaining a clean and inviting shop floor atmosphere.
Luxury Sales Consultant
Zadig & Voltaire - Harrods
London, England
2023.08 - 2024.02
- Conducted daily stock takes to guide restocking and inventory decisions.
- Promoted brand value to strengthen customer loyalty and repeat visits.
- Delivered personalised luxury service to strengthen client relationships and satisfaction.
- Built customer rapport to create repeat business opportunities for the store.
- Resolved customer complaints professionally for quick, satisfactory outcomes.
- Collaborated with team members to keep store operations running smoothly.
- Assisted with visual merchandising to improve store appeal and product presentation.
- Provided exceptional customer service to generate positive feedback and referrals.
- Reached sales targets by engaging proactively with customers during peak periods.
- Displayed energy and enthusiasm to maintain service quality in fast-paced environments.
- Used CRM systems to track client interactions and manage the sales pipeline.
- Exceeded personal sales targets and delivered strong KPI performance consistently.
- Demonstrated products effectively to improve in-store sales figures.
- Followed company policies during all transactions to maintain compliance.
- Maintained store cleanliness to uphold brand standards and presentation levels.
- Handled cash transactions accurately to protect store financial integrity.
- Produced internal reports by analysing customer feedback and CRM data.
- Processed card, cash, and cheque payments through POS registers.
- Gathered CRM and feedback insights to support internal reporting.
Luxury Sales Associate
Prada - Outlet Bicester Village
Bicester, Oxfordshire
2016.06 - 2017.12
- Greet customers and prepare an inviting shopping environment each shift.
- Assist visual merchandising to improve product visibility across the floor.
- Deliver excellent service that supports customer satisfaction during every visit.
- Work energetically to keep store operations moving during peak trading hours.
- Replenish floor stock and process deliveries promptly to maximise availability.
- Resolve customer complaints to protect high standards of customer care.
- Manage stock levels to keep essential products consistently available.
- Maintain cleanliness and store order to support an optimum shopping experience.
- Explain product features and benefits clearly to shoppers.
- Provide strong customer service that meets luxury customer needs.
Fashion Sales Associate
Brora - Sloan Square
London, England
2016.07 - 2017.08
- Upsell products during promotions using product details to drive sales growth.
- Build customer relationships through consistent support to strengthen brand loyalty.
- Handle customer complaints professionally to convert dissatisfaction into lasting loyalty.
- Assist stock replenishment between deliveries to support inventory management.
- Monitor fitting rooms to keep store policies followed by all users.
- Process cash transactions accurately to support correct shift accounting.
- Collaborate with team members to achieve shared store goals.
- Perform daily cleaning tasks to keep shop floor inviting and tidy.
- Build loyal client base through proactive clienteling and CRM activities.
Fashion Sales Associate
Neck & Neck - Sloan square
London, England
2013.12 - 2015.10
- Follow daily procedures and checks to complete tasks accurately.
- Learn new skills quickly and apply them during routine work.
- Provide proactive customer service by listening and answering clearly.
Education
High School Diploma - GCSE
The Kenya National Examinations Council ( GCSE)
Mombasa, Kenya 1 1987 - 12 1992
High School Diploma - GCSE
The Kenya National Examinations Council (GCSE)
Mombasa, kenya 1 1978 - 12 1986
Skills
- Customer-focused selling
- Visual merchandising standards
- Customer engagement strategy
- Multitasking capabilities
- Customer engagement
- Mannequin dressing
- Excellent communication
- Styling creativity
- Stock replenishment
- Personal styling
Affiliations
- . Meditation
- . Walking in the nature
- . Yoga
- . Gym
- . Traveling
- . Reading
- . Cooking for friends
Custom
I bring many years of customers- facing experience in both premium and luxury retail. I enjoy building relationships with customers, helping them find the right products and creating a positive shopping experienc. I also have a creative eye for styling and visual merchandising, and I genuinely enjoy working with people. I'm reliable, hardworking and always willing to learn.
Timeline
Fashion Sales Associate
Aubin & Wills - John Lewis
2024.03 - 2024.09
Luxury Sales Consultant
Zadig & Voltaire - Harrods
2023.08 - 2024.02
Fashion Sales Associate
Brora - Sloan Square
2016.07 - 2017.08
Luxury Sales Associate
Prada - Outlet Bicester Village
2016.06 - 2017.12
Fashion Sales Associate
Neck & Neck - Sloan square
2013.12 - 2015.10
High School Diploma - GCSE
The Kenya National Examinations Council ( GCSE)
1 1987 - 12 1992
High School Diploma - GCSE
The Kenya National Examinations Council (GCSE)
1 1978 - 12 1986