Nathanael Tara Santoso
Stratford,Greater London
Summary
A Friendly self-driven international fashion marketing and management graduate with an experience working alongside fashion retail and hospitality team. A team member with great communication and problem solving skills to ensure a stable team flow and customer buying experience of the highest standards. Quick to adapt in different environments and always keen to learn new things while pushing the boundaries every day. Offering strong interpersonal and communication skills, along with enthusiasm for fashion. Knowledgeable about customer service, retail operations, and sales techniques from previous roles. Ready to use and develop skills in customer engagement, product knowledge, and sales strategies in merchandising/buying role.
Overview
3
3
years of professional experience
Work history
Fashion sales associate
The North Face
London
11.2023 - Current
- Maintaining high standards of customer service to ensure satisfaction of shopping experience
- Maintained an up-to-date knowledge of current fashion trends to provide informed recommendations.
- Encouraged potential buyers through interactive product demonstrations leading to increased sales.
- Utilised product knowledge to upsell items during promotional periods successfully.
- Boosted product sales by offering selection guidance to customers.
- Improved store aesthetics with effective visual merchandising techniques.
- Boosted customer satisfaction by offering fashion advice tailored to individual style preferences.
- Finalised average £1,500+ worth of sales per shift.
- Achieving store awards such as Employee of the Day within 2 weeks of employment and Brand's Values Representative within 6 months.
Cocktail Bartender
Boom Battle Bar
Aldgate, City of London
10.2022 - 04.2023
- Kept bar and patron areas clean and sanitary in compliance with health and hygiene protocols.
- Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Facilitated outstanding guest service experiences to parties of 20 up to 30 people.
- Refused drinks service to guests without appropriate proof of age.
- Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
Education
Bachelor of Business Administration - International Fashion Marketing and Management
Coventry University London Campus
City Of London 09/2022 -
High School Diploma - Science
Saint John's Catholic School
Indonesia 07/2019 - 06/2022
Skills
- Hospitality customer service
- Organised and reliable
- Exceptional product knowledge
- Marketing and sales experience
- Problem solving
- Quick learner
- Strong communication
- Suggestive selling
- Capability of both individual and team work
- Flexible adaptability
Languages
English
Fluent
Indonesian
Native
Timeline
Fashion sales associate
The North Face
11.2023 - Current
Cocktail Bartender
Boom Battle Bar
10.2022 - 04.2023
Bachelor of Business Administration - International Fashion Marketing and Management
Coventry University London Campus
09/2022 -
High School Diploma - Science
Saint John's Catholic School
07/2019 - 06/2022
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