Khalid Mohammed

• Implemented special education strategies, ensuring equal access to curriculum for SEN pupils.
• Reinforced positive behaviour with consistent classroom management techniques.
• Assisted in monitoring student attendance, contributing towards punctuality within the school community.
• Prepared teaching resources and materials for effective lessons.
• Delivered differentiated instruction to accommodate varied learning styles, resulting in improved student comprehension.
• Worked closely with parents and guardians, maintaining open lines of communication regarding pupil progress.
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
• Tutored students individually and in small groups to reinforce learning concepts from core subjects.

Creating new cases and inputting information on Home Office systems for people who have entered the UK illegally

• Completing security checks using Home Office systems on people who have entered the UK illegally

• Gathering and scrutinizing evidence gathered to make decisions on those who have entered the UK illegally

• Producing relevant immigration paperwork

• During periods of high intake, the team will also be required to conduct remote interviews via phone or video for those who have entered the UK illegally

• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
• Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
• Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
• Picked orders to meet productivity targets.
• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.

• Working at speed but ensuring accuracy to meet the hourly and daily KPI’s.
• Working in a team-based environment to ensure that any discrepancies were kept to a minimum.
• Identifying errors in data entry and related issues, reporting to superiors for resolution. Stayed in-line with data protection laws by keeping files confidential and storing information safely.
• Met schedule using excellent planning and coordination skills.
• Ensured data accuracy before inputting into our system by reviewing data and flagging any abnormalities to management.

· Handled incoming calls from customers, attentively listening to their inquiries, concerns, and requests.

· With a friendly and professional demeanour, I provided accurate and timely information, resolved customer issues, and addressed any questions they had regarding products or services.

· I efficiently navigated through various software and databases to access relevant customer information and assist in resolving complex issues.

· Actively collaborated with team members and supervisors, participating in team meetings, and sharing knowledge to enhance overall call performance.

· I consistently demonstrated patience, adaptability, and problem-solving abilities, ensuring that every customer interaction was handled with the utmost professionalism and customer satisfaction in mind.