Lewis Tokeley
Helensburgh
Summary
Dynamic retail professional with extensive expertise in promotional strategies and display setup, adept at utilising retail technology and stock control software to enhance customer experience. Demonstrates exceptional communication excellence and sales persuasion skills, effectively managing difficult customers and resolving complaints to ensure satisfaction. Committed to maintaining store cleanliness and health & safety standards, while anticipating customer needs with flexible availability and adaptability during peak times.
Overview
5
5
years of professional experience
Work history
Retail assistant
Morrisons
Dumbarton, West Dunbartonshire
2022.04 - Current
- Arranged promotional displays to enhance visibility and attract customers during seasonal sales.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Provided excellent customer service by addressing queries and offering tailored product information.
- Collaborated with team members to enhance workflow and productivity. for improved operational efficiency.
- Guided customers to suitable products based on preferences, increasing satisfaction and encouraging repeat visits.
- Assisted in setting up promotional displays and special events to attract customers. of special events and promotional activities within the store.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took an interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Assistant greenkeeper
Cardross Golf Course
Cardross, Argyll and Bute
2026.04 - 2026.09
- Raked sand bunkers daily to ensure optimal playing conditions. to maintain pristine playing conditions.
- Maintained smooth greens through timely repair of divots, ball marks, and bunker rakes.
- Monitored turf conditions to minimise safety risks from hazards. by monitoring turf condition, promptly removing clutter and debris to prevent falls and accidents.
- Removed debris from walkways to enhance safety on the course. on the golf course by removing debris from walkways and playing areas.
- Improved course aesthetics by trimming trees, hedges, and shrubs.
Education
SVQ Level 4 - International Business Manegment
Glasgow Caledonian University
Glasgow, Glasgow City 2023.09 -
Skills
- Promotional strategies
- Promotional display setup
- Stock control software use
- Retail technology use
- Customer needs anticipation
- Sales persuasion
- Difficult customer management
- Complaint resolution
Retail knowledge
- Customer experience
- Health & safety
- Store cleanliness maintenance
- Flexible availability
- Adaptable to peak times
- Communication excellence
- Customer Service
Timeline
Assistant greenkeeper
Cardross Golf Course
2026.04 - 2026.09
SVQ Level 4 - International Business Manegment
Glasgow Caledonian University
2023.09 -
Retail assistant
Morrisons
2022.04 - Current