Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
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Kevin Da Costa

Taunton,Somerset

Summary

Dedicated hospitality professional with expertise in flexible working hours and time-efficient service. Proficient in the use of bar equipment, alcohol serving techniques, and transaction recording, ensuring seamless customer service. Skilled in handling customer complaints, cash handling, and payment processing with a professional attitude. Adept at using POS systems and demonstrating hospitality etiquette while maintaining an organised and reliable work environment. Committed to career growth within the hospitality industry by leveraging skills in efficient multitasking and memorising orders to enhance guest satisfaction.

Friendly and adaptable, equipped with strong communication and teamwork skills, paired with keen ability to handle high-pressure environments. Possess solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. Ready to contribute to positive and energetic atmosphere that enhances customer satisfaction and loyalty.

Well-versed in hospitality industry with focus on providing top-notch customer service in fast-paced bar environments. Capable of enhancing customer satisfaction and driving business growth through professional and friendly service. Combines in-depth knowledge of mixology, superior communication skills, and keen attention to detail to create memorable guest experiences.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Bar Staff

Labyrinth Nightclub
Taunton, Somerset
2025.08 - 2025.12
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Prepared beverages, ensuring consistent quality.
  • Kept records of tabs accurately, avoiding monetary discrepancies.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Managed bar inventory for efficient operation.
  • Handled cash transactions to ensure accurate accounting.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Maintained bar stocks, replenishing daily as necessary.

Customer Service Assistant (Voluntary) (Virtual)

Anti-Scene LTD.
Taunton, Somerset
2022.02 - 2024.09
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Retail (Work Experience)

Taunton Leisure Centre
Taunton, Somerset
2018.07 - 2019.08
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

GCSEs - Education

Bishop Fox's
Taunton, Somerset
2018.09 - 2024.09

NVQ Level 2 - Automotive Engineering

Bridgwater & Taunton College
Taunton, Somerset
2024.09 - 2025.07

Skills

  • Flexible working hours
  • Time-Efficient service
  • Use of bar equipment
  • Alcohol serving techniques
  • Transaction recording
  • Basic mathematics
  • Comfortable with late hours
  • Bar cleaning procedures
  • Handling customer complaints
  • Cash handling
  • Customer Service
  • Payment Processing
  • POS Systems
  • Professional attitude
  • Hospitality etiquette
  • Organised and reliable
  • Memorising orders
  • Efficient multitasking

Languages

English
Proficient (C2)
Portuguese
Proficient (C2)
Spanish
Upper intermediate (B2)

Accomplishments

In Secondary School, I achieved a head teacher's commendation award for administering Life Saving CPR when I was in year 8. I was very proud of this award.

References

References available upon request.

Timeline

Bar Staff

Labyrinth Nightclub
2025.08 - 2025.12

NVQ Level 2 - Automotive Engineering

Bridgwater & Taunton College
2024.09 - 2025.07

Customer Service Assistant (Voluntary) (Virtual)

Anti-Scene LTD.
2022.02 - 2024.09

GCSEs - Education

Bishop Fox's
2018.09 - 2024.09

Retail (Work Experience)

Taunton Leisure Centre
2018.07 - 2019.08
Kevin Da Costa