ALI KONYA
London
Summary
Dedicated and detail-oriented professional with excellent communication and interpersonal skills, fluent in both Turkish and English. Demonstrates strong work ethics, the ability to take initiative, and excels in multitasking and working under pressure. Proven expertise in customer service, bar operations, and mixology techniques, with a solid understanding of pub safety procedures and handling intoxicated customers. Proficient in IT skills, including Word, email, and internet usage, and possesses strong organisational and time management abilities. Career goal includes leveraging extensive skills and experience to contribute effectively in a dynamic hospitality environment.
Friendly and adaptable, equipped with strong communication and teamwork skills, paired with keen ability to handle high-pressure environments. Possess solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. Ready to contribute to positive and energetic atmosphere that enhances customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Bar staff
Narrowboat
London
11.2021 - 06.2024
- Taking orders, making drinks (mixer and cocktail) and serving customers.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Ensured customer satisfaction by providing excellent service.
- Adhered to health and safety regulations strictly.
- Checked identification to maintain legal compliance.
- Liaised with kitchen staff for seamless service delivery.
- Engaged in upselling techniques, boosting sales revenue.
- Served customers to foster a friendly atmosphere.
- Handled cash transactions to ensure accurate accounting.
Bar Supervisor
Dirty Dick’s (YOUNG’S)
London
05.2018 - 04.2021
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Increased sales with effective promotional strategies.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Organised stock inventory to prevent shortages during peak hours.
- Supervised team members to ensure excellent service delivery.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Trained staff for improved service quality and professionalism.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Supervisor
Premier Inn Hotel/Restaurant
London
09.2014 - 02.2017
- Responsible for hosting and taking orders.
- Responsible for serving customers on tables.
- Responsible for closing the restaurant and bar.
- Responsible for cashing up the tills, in a timely and accurate manner.
- Responsible for making drinks in a timely and accurate manner.
- Followed health and safety regulations.
- Worked as part of a team to ensure set deadlines and targets were met.
- Liaised with my line manager to ensure set deadlines and targets were met.
Bar Supervisor
Marquis Lansdowne Pub
London
03.2011 - 01.2014
- Responsible for the supervision of two members of staff.
- Responsible for managing orders, highlighting offers to increase sales, cashing up tills and settling bills, as well as responsible for closing the business.
- Responsible for providing exemplary customer service to all customers.
- Responsible for cellar management and stock control.
- Responsible for carrying out cleaning duties including line cleaning.
- Followed health and safety regulations.
- Worked as part of a team to ensure set deadlines and targets were met.
Restaurant & Bar Supervisor
City University Student’s Bar
London
10.2008 - 01.2011
- Collaborated with kitchen staff effectively managing service flow during peak hours.
- Handled cash transactions, ensuring accurate bookkeeping at all times.
- Optimised the dining room layout for efficient use of space.
- Managed staffing rosters, ensuring optimal coverage during busy periods.
- Led team to deliver outstanding hospitality operations.
- Contributed fresh ideas and innovation to continuously improve the business.
- Managed large teams in high-volume setting, driving operational efficiency.
Education
Foundation Level - Travel, Tourism and Hospitality
Hackney Community College
Skills
- Good communication skills
- Fluent in Turkish
- Fluent in English
- Excellent interpersonal skills
- Excellent team player
- Strong work ethics
- Ability to take initiative
- Ability to carry out multiple tasks
- Excellent observational skills
- Attention to detail
- Ability to work to set deadlines
- Ability to work under pressure
- Excellent customer service skills
- Excellent organisational skills
- Time management skills
- Good IT skills
- Proficient in using Word
- Proficient in using email
- Proficient in using the internet
- Basic mathematics
- Alcohol serving techniques
- Bottling equipment usage
- Stock rotation practices
- Product stocking
- Bar cleaning procedures
- Handle intoxicated customers
- Pub safety procedures
- Mixology techniques
- Comfortable with late hours
- Spirits familiarity
- Beer tap operation
- Handling customer complaints
- Patience and tolerance
- Flexible working hours
Custom
Available on request
Personal Information
Hobbies: In my spare time I enjoy reading various genres of books, as well as listening to various genres of music.
Timeline
Bar staff
Narrowboat
11.2021 - 06.2024
Bar Supervisor
Dirty Dick’s (YOUNG’S)
05.2018 - 04.2021
Supervisor
Premier Inn Hotel/Restaurant
09.2014 - 02.2017
Bar Supervisor
Marquis Lansdowne Pub
03.2011 - 01.2014
Restaurant & Bar Supervisor
City University Student’s Bar
10.2008 - 01.2011
Foundation Level - Travel, Tourism and Hospitality
Hackney Community College
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