Holly Rowntree

• Increased footfall with engaging promotional strategies.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Completed closing and opening duties, leaving the bar ready for next day's trade and setting the bar up for success.
• Helped organise and host special events at the bar, like Bingo.
• Restocked bar efficiently during busy periods.
• Handled cash transactions to ensure accurate accounting.
• Made cocktails for customer enjoyment.
• Adhered to health and safety regulations strictly.
• Served customers to foster a friendly atmosphere.
• Prepared beverages, ensuring consistent quality.
• Worked with kitchen staff for seamless service delivery.
• Cleared counters and disposed of waste and broken glass.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

• Dealt with returns, ensuring customer satisfaction.
• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Maintained tidy sales floor to enhance shopping experience.
• Contributed to sales targets through upselling of products.
• Advised customers on product selection based on their needs.
• Established rapport with customers through attentive listening and communication.
• Conducted inventory checks to ensure stock accuracy.
• Upheld company policies whilst interacting with customers and colleagues.
• Boosted store reputation with excellent customer service skills.
• Provided product knowledge to customers for informed purchases.
• Assisted in visual merchandising, improving shop floor appeal.
• Collaborated with team members for efficient store operations.
• Operated till systems correctly, ensuring accurate transactions.
• Operated cash registers with accuracy and processed cash and card transactions.
• Left to move to York for University as there were no roles available for transfer
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Christmas Temp Role;

• Implemented visual merchandising guidelines, improving shop floor appearance.
• Assisted customers in locating products for improved shopping experience.
• Handled merchandise returns and exchanges efficiently for enhanced customer service.
• Managed cash register, ensuring accurate transactions.
• Adhered strictly to health and safety regulations-maintaining a safe shopping environment.
• Worked flexible hours including weekends and Christmas -meeting staffing needs during peak times.
• Maintained clean and tidy store front to enhance customer experience.