Kevin Biju
London,Essex
Summary
Results-driven professional with expertise in collaborative leadership, technical proficiency, and marketing automation tools. Demonstrates exceptional performance monitoring and evaluation skills, alongside proficiency in customer relationship management software. Adept at adaptability and flexibility, excelling in customer service, account management, and data entry. Skilled in inventory data management, inventory control systems, and health and safety standards. Proven ability in telemarketing, dispute resolution, machinery operation, stock control, communication skills, team leadership, interpersonal communication, and the Microsoft Office Suite. Committed to continuous professional development with a positive attitude towards achieving career goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Team member
Pret A Manger
London, City of London
07.2023 - Current
- Facilitated customer relations for increased brand loyalty.
- Conveyed product information effectively to customers, promoting sales.
- Organised staff rota to ensure smooth operation of duties.
- Improved team communication by organising weekly meetings.
- Optimised inventory control for streamlined operations.
- Developed training programs, leading to skill enhancement.
- Collaborated effectively with team members to meet project deadlines.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Managed cash register transactions for accurate record keeping.
- Delivered reliable customer service with attention to detail even under high pressure.
Accounting associate
Ayyappancovil Service Co-Operative Bank
India, Idukki
08.2017 - 09.2018
- Utilised advanced Excel skills for effective handling of large data sets.
- Handled general ledger postings and reconciliation tasks efficiently.
- Worked closely with other departments resolving account discrepancies promptly.
- Facilitated the annual auditing process by preparing necessary documents and liaising with auditors.
- Streamlined financial reporting procedures by developing efficient data entry methods.
- Participated in month-end closing activities, improving speed and accuracy of financial reporting.
- Compiled and analysed financial information to ensure accuracy and compliance with regulations.
- Drafted detailed reports on budget forecasts, aiding strategic planning initiatives.
- Employed Microsoft Excel skills to organise and manipulate large data sets.
Education
Master of Science - Msc Global Logistics Operations and Supply Chain Management
Northumbria University
Newcastle upon Tyne 05.2022 - 05.2023
Bachelor of Arts - Bachelor of Commerce - Computer Application
Mahatma Gandhi University
India 05.2017 - 03.2020
Skills
- Collaborative leadership
- Technical proficiency
- Marketing automation tools
- Performance monitoring and evaluation
- Customer relationship management software
- Adaptability and Flexibility
- Customer Service
- Account management
- Data Entry
- Inventory data management
- Positive attitude
- Continuous Professional Development (CPD)
- Inventory control systems
- Health and safety standards
- Telemarketing
- Dispute Resolution
- Machinery operation
- Stock control
- Communication skills
- Team Leadership
- Interpersonal communication
- Microsoft Office Suite
Languages
English
Fluent
Affiliations
Travelling
Photography
FPV Drone Pilot
Timeline
Team member
Pret A Manger
07.2023 - Current
Master of Science - Msc Global Logistics Operations and Supply Chain Management
Northumbria University
05.2022 - 05.2023
Accounting associate
Ayyappancovil Service Co-Operative Bank
08.2017 - 09.2018
Bachelor of Arts - Bachelor of Commerce - Computer Application
Mahatma Gandhi University
05.2017 - 03.2020
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