Shakira Bah
London,Surrey
Summary
Results-oriented aesthetic industry expert focused on delivering exceptional client experiences and driving revenue growth. Skilled in developing and implementing effective marketing strategies that elevate brand presence and attract new customers. Demonstrated success in optimizing service offerings to meet market demands while staying ahead of industry trends for competitive advantage.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Team Member
Nando's East Croydon
East Croydon
2026.04 - Current
- Deliver high-quality customer service in a fast-paced environment
- Support daily operations to ensure smooth service
- Maintain hygiene, safety, and brand standards
- Handle customer queries and resolve issues professionally
Brand Ambassador
Teleporter (Pop-Up Retail)
Birmingham, UK
2025.07 - 2025.10
- Supported pop-up retail setup and breakdown
- Monitored stock and adjusted displays for engagement
- Delivered positive and engaging brand experiences
- Managed over 50 customer calls per day
Sales Consultant
Wickes
London, UK
2024.06 - 2025.10
- Assisted customers with product selection and enquiries
- Improved service efficiency through strong communication
- Maintained store standards and supported team operations
- Managed over 50 customer calls per day, increasing sales by 10%
Crew Trainer
McDonald's
London, UK
2023.04 - 2024.07
- Trained new staff and supported onboarding
- Maintained efficiency during busy periods
- Encouraged teamwork and high performance
Education
BA (Hons) - Aesthetics
University College Birmingham
Birmingham 2025.09 -
Level 5 Aesthetic Practitioner - Aesthetics
University College Birmingham
Birmingham 2024.10 - 2025.06
Level 4 Aesthetic Practitioner - Aesthetics
University College Birmingham
Birmingham 2023.10 - 2024.06
Level 2 Beauty Therapy (General) - Completed
John Ruskin College
London 2021.09 - 2022.06
Level 3 Body & Spa - Completed
John Ruskin College
London 2022.09 - 2023.06
Skills
- Communication
- Organisation
- Teamwork
- Leadership
- Time management
- Customer service
- Adaptability
- Attention to detail
- Microsoft Office (Word, Excel, PowerPoint)
- CRM systems
- POS systems
- Adaptability and Flexibility
- Persuasion tactics
- Collaborative leadership
- Customer Service
- Cash handling
Certification
- Level 5 Aesthetic Practitioner, Completed
- Level 4 Aesthetic Practitioner, Completed
- Level 3 Body & Spa, Completed
- Level 2 beauty Therapy, Completed
- Masced Accredited: Melanoma and Skin Cancer Early Detection, Completed
Leadership Experience
- Student Representative, University College Birmingham, Represented student voice and supported communication with staff
- Volunteer, British Heart Foundation, Assisted with store operations and customer service
- Founder (In Development), S.Kingdom Outreach, Developing a community initiative supporting vulnerable individuals
Custom Section
- Aesthetic treatments and skin health
- Client care and consultation
- Business development in aesthetics
- Community outreach
Timeline
Team Member
Nando's East Croydon
2026.04 - Current
BA (Hons) - Aesthetics
University College Birmingham
2025.09 -
Brand Ambassador
Teleporter (Pop-Up Retail)
2025.07 - 2025.10
Level 5 Aesthetic Practitioner - Aesthetics
University College Birmingham
2024.10 - 2025.06
Sales Consultant
Wickes
2024.06 - 2025.10
Level 4 Aesthetic Practitioner - Aesthetics
University College Birmingham
2023.10 - 2024.06
Crew Trainer
McDonald's
2023.04 - 2024.07
Level 3 Body & Spa - Completed
John Ruskin College
2022.09 - 2023.06
Level 2 Beauty Therapy (General) - Completed
John Ruskin College
2021.09 - 2022.06