Mamta Mamta
Nottingham,Enfield
Summary
A dedicated professional with expertise in performance monitoring and evaluation, customer relationship management, and collaborative leadership. Demonstrates resilience building and adaptability in dynamic environments, effectively utilising skills in constructive feedback and staff education to enhance team performance. Proficient in technical support and retail operations, with a strong focus on customer relationship management software to drive business success. Career goals include leveraging these competencies to foster growth and innovation within the industry.
Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset.
Overview
3
3
years of professional experience
Work history
Team member
Tim Hortons
Nottingham, Enfield
04.2023 - Current
- Managed cash register transactions for accurate record keeping.
- Handled difficult customers, resulting in conflict resolution.
- Optimised inventory control for streamlined operations.
- Maintained high standards of food hygiene, securing customer trust.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Ensured workplace cleanliness with regular maintenance tasks.
- Facilitated customer relations for increased brand loyalty.
- Collaborated effectively with team members to meet project deadlines.
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
Nail Technician
Steller Academy
Nottingham, Enfield
01.2025 - 10.2025
- Completed administrative tasks such as handling cash transactions and maintaining client records accurately.
- Contributed to team meetings and training sessions to enhance overall service quality at the salon.
- Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.
- Performed routine equipment maintenance to ensure tools were safe and effective for use.
- Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
- Adhered strictly to hygiene protocols washing hands thoroughly before each procedure.
Assistant manager
Dominos
Nottingham, Enfield
12.2023 - 05.2025
- Streamlined store operations with efficient scheduling.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided support to manager during audits, ensuring accurate reports.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Improved customer service by implementing new procedures and protocols.
Education
Master of Science - Artificial Intelligence
University of Salford
Salford 01.2023 - /2024
Bachelor of Science - Computer Science
Guru Nanak Dev University, India
india 01.2013 - /2016
Skills
- Performance monitoring and evaluation
- Customer relationship management software
- Collaborative leadership
- Resilience building
- Adaptability and Flexibility
- Constructive feedback
- Performance metrics evaluation
- Staff education and training
- Customer relationship management
- Technical support
- Retail operations
Timeline
Nail Technician
Steller Academy
01.2025 - 10.2025
Assistant manager
Dominos
12.2023 - 05.2025
Team member
Tim Hortons
04.2023 - Current
Master of Science - Artificial Intelligence
University of Salford
01.2023 - /2024
Bachelor of Science - Computer Science
Guru Nanak Dev University, India
01.2013 - /2016