Kerry Stevens

This role involved selling new and used approved Mercedes-Benz to customers in the market, whilst building rapport was an important factor to gain customer retention. I assisted the total annual sales by selling over 120 units per year, with additional insurance products increasing income for the business.

The importance of product knowledge during this role was important to ensure the job was completed to the best of my ability. This role involved, booking customers for test drives and appointments, speaking with them about the features of their cars and helping to set up their phone app.

This role not only included teaching gymnastics, and completing my Level 2 and 3 General gymnastics qualifications, but working closely with the general manager to organise classes, staff, customers complaints and the general running of the business.

During this role, i was in charge of teaching gymnastics to groups of children from walking-16 years old, of all abilities.

This position was front of house, meaning it was important to give the best experience and first impressions from the minute the customers entered the facility. Role also included phone calls, and bookings.

Tasks included running the Cafe and restaurant area, serving customers with the best experience and meeting their requirements.

Started volunteering, and gradually worked my way to my level 1 coaching qualification, leading groups of children from 3 years old.

Tasks involved organising displays for multiple brands, with up to date products and POS.