Kerry Bingham
Belfast,Antrim and Newtownabbey
Summary
Detail-oriented professional with expertise in data organisation and records management, demonstrating proficiency in Microsoft Office. Skilled in technical report preparation and telephone etiquette, ensuring effective communication and documentation. Adept at task prioritisation and initiative taking, contributing to streamlined operations. Career goals include leveraging organisational skills to enhance efficiency within dynamic environments.
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
Work history
Customer Service Advisor
SangersAAH
Belfast, Antrim
2013.11 - Current
- Handled high volume of calls daily for faster issue resolution.
- Provided detailed information about products and services to potential customers.
- Managed complex customer issues to successful resolution.
- Built rapport with clients through empathetic handling of concerns.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Streamlined responses to emails, improved response time significantly.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Admin Support Coordinator
Argos
Newtownards, Down
2009.03 - 2013.11
- Handled customer queries, resolved issues swiftly and professionally.
- Streamlined processes to enhance efficiency in cash management.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Facilitated recruitment processes from interviews to training sessions.
- Assisted in managing cash office operations to ensure seamless functionality.
- Supported cash office staff in daily tasks and responsibilities.
Education
Bachelor of Arts - Business Studies
University Of Ulster
Jordanstown, Antrim and Newtownabbey 2003.09 - 2007.06
A-Levels - Business Studies
Victoria College Belfast
Belfast 2001.09 - 2003.06
A-Levels - Information & Communication Technology
Victoria College Belfast
Belfast 2001.09 - 2003.06
A-Levels - Geography
Victoria College Belfast
Belfast 2001.09 - 2003.06
GCSEs - Maths, English Language, English Literature, Double Awards Science, History, Geography, French & IS
Victoria College Belfast
Belfast 1996.09 - 2001.06
Skills
- Data organisation
- Technical report preparation
- Telephone etiquette
- Task prioritisation
- Records management
- Microsoft Office proficiency
- Initiative taking
References
References available upon request.
Timeline
Customer Service Advisor
SangersAAH
2013.11 - Current
Admin Support Coordinator
Argos
2009.03 - 2013.11
Bachelor of Arts - Business Studies
University Of Ulster
2003.09 - 2007.06
A-Levels - Business Studies
Victoria College Belfast
2001.09 - 2003.06
A-Levels - Information & Communication Technology
Victoria College Belfast
2001.09 - 2003.06
A-Levels - Geography
Victoria College Belfast
2001.09 - 2003.06
GCSEs - Maths, English Language, English Literature, Double Awards Science, History, Geography, French & IS
Victoria College Belfast
1996.09 - 2001.06